Hello, We want to inquire further about your experience with the refrigerator and are here to assist you as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hello Scoobie, We know how essential a Refrigerator functions in a household, so let me assist you in getting your fridge working correctly with the links I'll be providing. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/ The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/. If these troubleshooting steps don't work, don't hesitate to contact us using the following channels below. We will look further into this and get it resolved. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide this reference number (1145223098) to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross

We're pleased for the opportunity to help, Sppo1180. We'd like to speak to you directly and get more information about your fridge for better assistance. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day! ^Chrystel