Greetings! That sounds really frustrating, especially when it comes to keeping your food fresh. We’re here to help. I’ve shared a helpful product video on YouTube that explains what to do if your refrigerator isn’t cooling properly. Please take a moment to watch it in full: https://www.youtube.com/watch?v=ogwmuhLH4G4 In addition, here’s a Samsung support link that explains the operational sounds your refrigerator may make. It provides examples of typical noises during operation and guidance on what steps to take. The page also includes helpful hyperlinks you can visit for additional assistance, along with an embedded video we encourage you to watch in full: Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150242356 to help our team pull up your information. Leo

Greetings! We hear your frustration and understand the inconvenience of having a lengthy time to dump ice and missing parts. We are here to help you out. I have shared a Samsung link below to help with your experience. The link has an embedded video that we recommend watching in full. The link also has hyperlinks like "fridge is level" for additional help. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough In addition, please feel free to get back to us via the following options so we can get more details (which retailer the refrigerator was purchased, serial number, etc.) about the missing parts of your refrigerator: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147275747 to help our team pull up your information. Leo

Dear Valued Samsung Client, To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service Department at 1-800-726-7864 (1800-SAMSUNG). They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. Melardo