Hello, We understand the disappointment with how the refrigerator performs. Let us help. Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker. Ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough We have also provided another video link to watch until the end for maintaining the ice maker. How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 The link below contains the troubleshooting steps when ice does not dispense. The resources also includes a video you may watch from start to finish on what to check when there is no ice or not enough ice from the ice maker or dispenser. Ice does not dispense: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense The link below will guide you about having an organized Samsung refrigerator. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ You may also check page 42 of the user manual for more information about maintaining the exterior of the unit. https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147246778) to help our team pull up your information when you message us. Thank you. -Angelica

We aim to provide you with a hassle-free experience while using your refrigerator, Roxanne. Let us help you. After about 6 months (and typically, about 300 gallons (1200 L) of water), the Filter indicator should blink red for several seconds when you open the door, reminding you that the filter needs to be replaced. For details, turn to page 32 of the fridge's manual, and to maintain your fridge's pristine, turn to page 42 under "Cleaning (Interior and exterior): https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149709848, to help our team locate your information when you message us. Have a great day. -John

I can respect the concerns you have with your refrigerator. If I was in your position, I would want these issues resolved as soon as possible. The 1st thing is 1st, we would need to address this symptom with troubleshooting that should handle this concern. Just check out the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. To address your other concerns, we would need to collect some more information to assist you better. Just use the information below to contact us. Thank you for your review! ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143527651

Hi there, We all want a properly working fridge. Let us assist you with the refrigerator. Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147543046 to help our team pull up your information. Have a great day. ^Aloe