We are committed to enhancing the performance of your fridge, Ashraf. Let's get this taken care of. We suggest referring to the resources below to address the ice maker and water concerns in your fridge. Please click the hyperlinks and watch the instructional video for tips. Samsung ice maker is not working (Please select what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Water from the dispenser is warm or tastes bad (See "If the water from your dispenser is warm"): https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149439262, to help our team pull up your information when you message us. Have a great day. -John

Sounds like you have been dealing with this for some time now. So I can see why you want to wipe your hands clean of this matter. Before you do, maybe we can get your fridge working back to normal. Try taking a look at these troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If you still need assistance, feel free to contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143379289