Hello, We understand the disappointment with how the refrigerator performs. Let us help. Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker. Ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough We have also provided another video link to watch until the end for maintaining the ice maker. How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 The link below contains the troubleshooting steps when ice does not dispense. The resources also includes a video you may watch from start to finish on what to check when there is no ice or not enough ice from the ice maker or dispenser. Ice does not dispense: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense The link below will guide you about having an organized Samsung refrigerator. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ You may also check page 42 of the user manual for more information about maintaining the exterior of the unit. https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147246778) to help our team pull up your information when you message us. Thank you. -Angelica

Hi there, We would like to assist you further with your concern. Kindly let us know more about the refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148279581) to help our team pull up your information when you message us. Have a great day, -Ernest-

Hello opisun, we appreciate your five-star feedback. Welcome to the Samsung family. Thanks! ^Lena