The back frame came broken and the connector was missing. We called the “missing parts” line and they said they couldn’t help us because it was broken. We called Sam’s Club to replace it and they said we had to bring the couch in. Since the item was out of stock at the store, they said they couldn’t replace it. The couch was super comfy but a hassle due to the fact that it came broken and with missing parts.

My family has always had hand-me-down couches and for the last five years, we lived with a couch that was the least comfortable thing we have ever owned. We were finally in a position to buy a new couch and we couldn't be happier with this one. It is so comfortable that we now love hanging out in the living room again.

We received our couch a little less than 2 weeks ago and we absolutely love it. The couch was easy to assemble and is very sturdy. It is bigger than we thought it would be. We were apprehensive about buying a couch that we had never sat on but it is incredibly comfortable. We could smell the chemicals a little bit but it didn't last long thankfully. Our dog loves this couch. Just about every day we get to test the stain resistance of the couch as our dog somehow always gets mud on it. Thankfully it comes right off with a little soap and water. Shipping as many have said wasn't great. The company shipping it did not communicate well with Sams and I was told 3 different dates when it would arrive. I ended up calling the freight company and they were able to get ahold of the driver and supposedly the couch was coming THAT same day I called within a 10 am-8 pm window (4th date I was told and a couple of days earlier than the anticipated delivery date ). My wife and I were at work and skeptical that this was true but my wife was able to leave early. She got to the house and the delivery truck was there and was about to leave from no response. No one, Sams or the freight company, said anything about the couch needing to be signed for. Thankfully for us, my wife was able to sign for it and the couch was successfully delivered. Sams still says my package is in route... The freight company said they tried to call me but I never received any calls from them. If you buy this couch, contact the shipping company directly for any and all shipping updates. Other than shipping we love the couch.

We really love this sectional. Our son bought it first and we loved that the cushions can all be washed so we bought one too. We've been laying all over it for 5 years and have washed it at least 100 times (in cold water, delicate dry) and it washes great. Always looks nice and very comfortable. Just bought another for our second living room. After shopping around, the price is unbeatable, the quality is superior, and it's always clean because it can be used with kids and pets and washed. I didn't take specific pics for this review but added some that I have on my phone, from our life. :) I hope Sam's continues to make this couch for many years to come.

We got the Livingston sectional from the Lima Sam's Club. They had it on display in the store and we looked it over. It was marked down to $899 from $1100. We bought it and set it up. We absolutely love it. Well made and high quality and very comfortable. I would recommend buying it.

This is a well made sofa but the dimensions on the pictures for the sand color are completely wrong. I was under the impression that the lower price meant a smaller sofa (because the picture says so!) but that is not the case! It's huge. Also, the sand color is lighter in person. I almost wondered if i was sent the wrong color, but I wasn't. I'm now stuck with a sectional that is 2 feet too long on each end. It smells strongly of chemicals from the foam but is easy to assemble and seems very sturdy. The delivery men were rude. It's a delivery to the door, which I expected, but they griped because there were 3 steps to get up to my sidewalk. The boxes are large. I managed to get them in the house by myself but would recommend having someone around to help you.

The only negative thing I have to say about this couch is that the color isn't the same that's pictured for Pewter. Looking at the picture of Pewter, I assumed it was more tan/beige in color, however, it is actually gray with blue undertones. The delivery process went smooth, my package was undamaged, and the measurements are as advertised. The couch is sturdy and comfortable at the same time. The color still works for the space so I am keeping it but keep in mind if you order it, it will not hide dog hair or stains!

We ordered the pewter color and it's a medium gray with blue undertones. It looks like a brownish color in the pics but it's not. Its comfortable and well made couch. I wish it was the color I thought we ordered. It would be 5 stars if it matched the pics.

This couch came very quickly, and was very easy for me and my boyfriend to get inside and together. It’s a little smaller than I imagined it but that’s perfectly fine! It’s super comfy and soft. I love that it came with decorative pillows. My only complain is that it was supposed to arrive Thursday but came today (Tuesday) with no warning. They just dropped it off

Beautiful sectional, it is the perfect size for our sunroom!