We're concerned about your recent experience with Puffs Plus, and are glad that you reached out. Our products go through extensive testing to ensure safety with proper use as well as top quality. We do recommend avoiding contact with eyes to prevent temporary irritation, and have printed this guidance on all of our Puffs Plus boxes. We recommend discontinuing use of the tissues for any eye related purposes, and would appreciate it if you could give us a call at 1 (800) 777-8337. We'd like to gather some information for our Safety Team as well as try to make things right for you.