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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Showing 2,191-2,200 of 7,934 reviews
Sep 27, 2024
Hannah22
2 out of 5 stars review

Falling apart

Usually this product is good but the quality has gone down hill. My family purchased a large pack of tissues and so far two of the boxes have had issues. The tissues have fuzz like cotton pilling coming off of them. Every time you pull one out of the box the cotton fuzz falls all over. It is very messy. And we store our tissues in an area that would not affect the quality of them.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We're sorry your recent Puffs purchase was not what you expected, Hannah. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. We regularly shut down our manufacturing lines to remove excess lint that could drop onto products so that they reach you in the best possible condition, so we're disappointed to hear this. So we can help you further, please call us at (800) 777-8337 Monday-Friday, 9 AM - 6 PM EST.

Oct 3, 2010
Casey
1 out of 5 stars review

no lotion

What happend, I always bought puffs plus to sooth my nose when I had a cold. The box I bought this time has no lotion!!!!! I am sick at home and cannot get out to get another box. Is this a defect or are you putting less in. I always counted on the lotion, whats is up. i am mad. and my nose is red. Help!!!!!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Consumer Care Team

I'm so sorry you are home sick. How frustrating! We have improved our Puffs to make them even softer and more flexible. Your nose should be able to feel the soothing lotion plus the magic of three- Aloe, Vitamin E, and Shea Butter. I'm sorry you can't get out right now and I hope you are feeling better soon!

Jun 12, 2014
Creativetrina
5 out of 5 stars review

So soft

I love the Puff Plus Lotion tissue it's so soft and i love the feel of the lotion on it. If you have a cold this will ease the pain when blowing your nose. Great for removing makeup without the harsh tissue. in your bathroom. @Influenster #Passthepuffs I received Influenster for testing purposes

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 27, 2017
Shafe
5 out of 5 stars review

Best thing to happen to my nose.

In addition to the velvety soft touch of Puffs with Lotion, I appreciate the French phrases on the box translating the different English messages. Woefully, recently purchased boxes do not have the French. Please bring back this playful, unique and instructional feature! Thank you.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 14, 2013
eden
1 out of 5 stars review

my house no longer has the magic tissues

i loved puffs plus lotion and my nephews would say i have magis tissues because their nose did not hurt after using them.I do not know what happend but the magic is gone and if it does not come back i guess i will buy a cheeper tissue. please change back .

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 22, 2012
kenzie102
2 out of 5 stars review

Puffs Plus has changed!!

What has happened to my most favorite Puffs Plus tissues?? The product has changed..... The tissues are thinner and feel more like cheap tissues. Maybe the lotion formula has changed also (??) Puffs Plus has always been the thickest and softest of all the tissues. I'm disappointed. I might as well use Kleenex....

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

We want to stay your favorite. We have had some changes to the Puffs. We did make Puffs softer and more flexible we wouldn't expect what you're reporting. We would like to get more details from you. Please give us a call.

Jun 13, 2014
Dawwnnyy
5 out of 5 stars review

Puffs To Go

I have kids, both girls, who have allergies and constant snotty noses. Especially during the spring months. Using the Puffs To Go is so convenient and I love them because it is easy to throw a pack in my 8 years old book bag or pocket. This allows her to be responsible and I dont have to continuously dig for tissues. Bonus: they come in the cutest packs!! @Influenster #Passthepuffs I received this product complimentary from Influenster for testing purposes.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Oct 27, 2012
Nancy183
5 out of 5 stars review

Love Puffs with lotion. No Sore Nose.

While I love the tissue I hate, Yes HATE the new boxes. I'm putting the tissue in something else for now. I have a box out in every room in my house so if the box is to be an ad, not at my house til you chance the box. SOON I HOPE! P.S.My Grandchildren like Puffs too. Grandma Nancy

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Nov 15, 2010
KartofflMuter
1 out of 5 stars review

Not till you change it back

If it ain't broke,don't fix it. It sounds like you tried to save money by giving us fewer tissues and in reality more "flexible" is another word for flimsy. When I want to blow my nose,I don't want flimsy. You had a product that I was willing to pay a bit more for because it was far superior. Therefore I needed fewer of them. I've loved Puffs for more than 20 years. This is the old Classic Coke story. I hope you come back soon. Till then,find me in the Kleenex aisle.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

I'm sorry you don't care for the recent changes in Puffs Plus. The upgrade was to make the tissues softer and more flexible. I'm sharing your comments with the rest of the Puffs Team. Hope you come back to us soon!

Oct 18, 2023
Littlles
1 out of 5 stars review

Puffs plus lotion change?

I purchased numerous puffs plus lotion cubes recently and some of them are totally not up to par They are extremely rough As a year round allergy sufferer I have used puffs plus lotion for years. My last purchase ( 10 cubes ) so far is rough with visible bumps on them Please let me know if they have changed so I can start searching for a new tissue. My sore red nose thanks you.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Thank you for your long-time loyalty and for reaching out to share your feedback. We're surprised and disappointed to learn of your recent experience with Puffs Plus looking and feeling different than you're used to. Our tissues go through many quality checks to ensure perfect condition, so we're very sorry this wasn't the case with your latest purchase. In addition to these checks, we also do thorough safety testing because your comfort and health mean the world to us. We'd like to gather some information for our Quality Team as well as try to make this experience up to you. Please give us a call at 1 (800) 777-8337.