We appreciate your review and trust in Puffs, Shar! Your comments mean a lot and we're sharing your inquiry with the team for consideration. If there's anything else you'd like to share with the Puffs Team about your experience, we'd appreciate the feedback. Please give us a call Monday through Friday, between the hours of 9:00 am to 6:00 pm EST, at 1-800-777-8337 to talk further.

Hi Kelly, thank you for sharing your experience with us. We’re sorry to hear the tissues felt too thin and tore too easily. We appreciate you taking the time to let us know. If you’d like to talk with us further, please feel free to reach out through Sam’s Club at 1-888-746-7726. We’re always here to help.

Thank you for taking the time to share your feedback — we’re truly sorry to hear that the tissues didn’t meet your expectations. We never want you to feel let down, especially if the product seems different than what you’re used to. Your experience matters, and we’d really appreciate the opportunity to understand what happened and help make it right. If you’d like to talk with us further, please reach out at 1-800-777-1410. We’re here to help.

We'd like to get more information to best help, so when you have a minute, please reach out to us at (800) 777-8337.