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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Jun 11, 2014
Kwaller
5 out of 5 stars review

I love it!

For someone with a runny nose over half of the year, it is great to finally have a tissue that does not kill my nose after a pack. With all my sneezing and sniffling I thought I would never catch a break with the pain under my nose. Thanks to @influenster and #Passthepuffs I was able to find the relief I looked for all these years!! Thank you! *You must disclose in all posts that you received this product complimentary from Influenster for testing purposes.*

Review from puffs.com
Helpful?23T3SJYKI02013599411392
May 29, 2024
Ju76
1 out of 5 stars review

Product is declining

I have always purchased puffs plus tissues for years. Something is happening to your product. There is more loose particles on them now than ever before. I don’t know if it’s lint/fuzz/broken up tissues or what. But today I blew my nose not knowing it was there and I accidentally inhaled it. It immediately started closing up my throat. I couldn’t stop coughing and my throat is in a lot of pain.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We appreciate that you're a loyal Puffs fan, Anonymous. This isn't the experience we expect or want you to have, and we're truly sorry this happened. Our lines are regularly shut down during our manufacturing process to remove excess lint that could drop onto products, and we do our best to ensure that each will reach you in the best possible condition. We hope you're feeling better, and our Product Quality Team would like to learn more details to further help with this. Please give us a call at 1-800-777-8337 from 9AM - 6PM EST Monday - Friday.

Feb 24, 2010
Netta
5 out of 5 stars review

Healing Tissue

I recently had a nightmare of a cold that kept me blowing my nose every five seconds. I was using "soft" toilet paper to clean up and it was chafing my skin something awful. I went over to talk with my boyfriend's mother one night (they live really close) and had the urge to blow. She directed me to a box of Puffs Plus with Lotion. The tissues were so soft that they actually made my nose feel better while using them. So, when I went to the grocery store to get more toilet paper, I grabbed a couple boxes of Puffs Plus with Lotion. After using them for a day or so, I was very pleased with the outcome. My chafed nose was no longer chafed. I had no raw skin whatsoever and it felt wonderful.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Apr 16, 2022
DissapointedMan666
4 out of 5 stars review

Ultra-Soft Plus Lotion?

I have been using Plus Lotion for a while now, and Ultra-Soft a little. Plus Lotion more because it's better for my nose. But it just doesn't feel as nice as Ultra-Soft. I think you should make Ultra Soft Plus Lotion. Honestly, I don't understand why you haven't released this yet! Just make us pay a little more. During winter, you could be raking in money. This is nothing to sneeze at.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 5, 2017
Kathy88
1 out of 5 stars review

TERRIBLE!!!

I bought these because my husband and I have a terrible cold. I thought these would be soft and soothing. They are terrible rough and no lotion. Our noses are red and sore. Our toilet paper is better. I was so very disappointed. Will be returning these tomorrow.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

We're so sorry this has happened. We'd like to talk with you about your experience. Can you please call us at (800) 777-8337 so we can continue this conversation?

Oct 27, 2012
Nancy183
5 out of 5 stars review

Love Puffs with lotion. No Sore Nose.

While I love the tissue I hate, Yes HATE the new boxes. I'm putting the tissue in something else for now. I have a box out in every room in my house so if the box is to be an ad, not at my house til you chance the box. SOON I HOPE! P.S.My Grandchildren like Puffs too. Grandma Nancy

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Nov 13, 2019
SuzyQ59
3 out of 5 stars review

Very Disappointed

My family has used Puffs exclusively for years. We all have allergies and I buy Puffs Plus Lotion family size. I usually buy 20-30 boxes at a time. We definitely noticed when your formula changed and there was less lotion in the tissues. They were not as soft as they once were but doable. However, the tissues that we have used lately are AWFUL!!! They are Puffs Plus Lotion, but they are very rough and feel like sandpaper. This has occurred in several boxes we have opened. I am very disappointed!!!! In the past, I would have given Puffs a 10+ rating. But now, all I can say is that they are no longer soft and are irritating to the skin when you have allergies and use them all the time. Not sure if you changed the formula again or if we just got a really bad batch. Maybe you could go back to the previous formula or offer a new line with more lotion and softness called “Puffs Plus Lotion Extreme”?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Sep 30, 2013
Savannahgirl
1 out of 5 stars review

Product has changed!

I used to be a fan of Puffs Plus, but this cold season when I purchased my usual 3 boxes for the car, home, and work, they were not what I am accustomed to. They used to have lotion in them like the box said, but I no longer believe that. They were dry, and rough, and now I have a painful, peeling nose along with a miserable cold. I am going now to find a new brand.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from CR

We're sorry to hear about your bad experience with your Puffs Plus Lotion! It doesn't sound like our soft tissues at all! Would you mind giving us a call at 1- 800-777-8337, Mon-Fri 9AM-6PM EST? We'd love to right this for you! Thank you for reaching out and giving us a chance to fix this.

Jan 6, 2024
Missi
2 out of 5 stars review

Poor Quality

I have been a committed puffs plus customer since the 80's and over time I noticed significant changes. However recently, the change is even more evident. Is there even any Lotion in them anymore? And what happened to the wonderful softness/ thickness they had? Changing this product is unfortunate, does it really save the company that much money?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Your loyalty to Puffs over the years is very much appreciated, Missi, and we're sorry to hear that this has been your experience. We can assure you that our Puffs Plus Lotion tissues go through many quality checks to ensure that they reach you in the best possible condition, and we'd like to mention that we haven't many any recent changes to these tissues. The last change we made took place in 2019, when we added even more soothing lotion. We'll be sure to share this with our team, and we'd like to learn more. When you're able, please give us a call at (800) 777-8337.

Mar 9, 2022
han9102
5 out of 5 stars review

I absolutely swear by these tissues. Whenever I get a runny or stuffy nose my nose always gets irritated, but either these my nose never does. They're a little thin in my opinion so I have to use two tissues layered together, but they still get the job done.

Review from influenster.com
Helpful?23T3SJYKI02013599411392