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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Showing 2,071-2,080 of 7,934 reviews
Mar 14, 2011
clanomalley
1 out of 5 stars review

what happened?

i have been a loyal customer for years! what happened to the quality of the tissue paper? it used to be thick AND soft. now its so thin, almost transparent and certainly not as soft as it used to be. i am completely dissappointed and wish i did not purchase the four boxes in hopes that i may have gotten a "bad" batch from the wholesale store previously but i was wrong. the puffs plus that i remembered quality having been has now gone down the drain . i have found generic brands to be better quality.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

I'm sorry you're a disappointed loyal customer. While we did make Puffs softer and more flexible in late August we wouldn't expect what you're reporting. I hope you find with your next purchase they aren't as thin as they seem. I'm sharing your comments with the rest of the Puffs team.

Apr 1, 2016
CYNTHIATMS_895459
5 out of 5 stars review

[This review was collected as part of a promotion.] Puffs always is amazing and is the best brand of tissue out there! I really love the lotion in these tissues. It keeps your nose and face soft. It doesn't dry you out or leave you with a rudolf nose! Love, love, LOVE puffs plus with lotion!

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Jun 7, 2022
DaisieMay25
5 out of 5 stars review

The only tissues I'll use

I absolutely love Puffs Plus Lotion! It has seriously been the only kind of tissues I have used since I was a teenager. I have almost constant allergy issues and they keep my nose from getting red, flaky, and painful. I have and will always recommend them to people when they're sick. I will never stop using them.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 6, 2024
Missi
2 out of 5 stars review

Poor Quality

I have been a committed puffs plus customer since the 80's and over time I noticed significant changes. However recently, the change is even more evident. Is there even any Lotion in them anymore? And what happened to the wonderful softness/ thickness they had? Changing this product is unfortunate, does it really save the company that much money?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

Your loyalty to Puffs over the years is very much appreciated, Missi, and we're sorry to hear that this has been your experience. We can assure you that our Puffs Plus Lotion tissues go through many quality checks to ensure that they reach you in the best possible condition, and we'd like to mention that we haven't many any recent changes to these tissues. The last change we made took place in 2019, when we added even more soothing lotion. We'll be sure to share this with our team, and we'd like to learn more. When you're able, please give us a call at (800) 777-8337.

Dec 17, 2012
jomamad
1 out of 5 stars review

WHAT on earth happened to PUFFs with LOTION

Well, Puffs were the only thing that were used at our house. For years, PUFFS. NO more!!!! WHAT on earth on you guys doing at P&G? Whoever redesigned the packaging -- it's awful. But that is minor compared to the AWFUL product. First, you reduced the quantity of tissues. That shows your company character. Then you reduced your quantity (REDUNDANT) AND changed your product. Now, I must ask myself: WHY would anybody want a scratchy product? I can by really cheap store brands and get better quality. LOTIION seems to have disappeared for such an inferior product that it doesn't even resemble the old PUFFs. For us in this house: when in doubt -- do NOT buy PUFFs or PUFFs with Lotion. So sad.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jun 15, 2014
DeannaArntzen
4 out of 5 stars review

Great for little noses

I received a free small pack of tissues to sample, thanks to @Influenster as part of my #TLC #VoxBox. I think they are great, with it being allergy season where I live, my little one and I both have been struggling. These tissues keep our noses both clean and soft, not chapped or dry like from some other brands of tissues. I will definitely be buying more and keeping my diaper bag and purse well stocked. Thanks Puffs, you rock!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 3, 2014
Karen274
2 out of 5 stars review

Where did the lotion go?

I have always refused to use anything but Puffs plus lotion anytime I got sick. This year there seems to be a change in the quality of these tissues. They don't feel nearly as soft as they used to and my nose actually got chapped this time. I kept re-reading the box to make sure it said "with lotion" because I could not believe the were the same tissue. Please bring back the original formula. If the quality does not change back, I may as well just buy the cheapest tissue I can get and not waste my time paying more for non-existent lotion.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 26, 2023
Disappointed23
1 out of 5 stars review

Very poor

Used these many times in the past and thought they were great. Super soft and soothing an irritated nose. You could actually feel the lotion on the tissues. Bought them a few days ago and the tissues did NOT feel like they have any lotion on them, the quality of the tissue was very poor, it was very corse and stiff. Even double checked the product to make sure I had the right tissues.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

When you've got the sniffles badly, We're here to help your skin stay soft, gladly! Your nose should never have the blues, When Puffs Plus Lotion are next to you. We hope you give us a call today - 1 (800) 777-3883 - And help will soon be on its way. Monday through Friday, from 9 to 6, AM to PM, EST is the fix. Help is coming, help is near, Give us a call, have no fear.

May 10, 2023
connies31
5 out of 5 stars review

No blow through

These really help keep your nose from getting chapped and sore when you have a cold. I’m allergic to cats, we have one, so my nose runs constantly. I go through a box of these a week. I don’t get a chapped nor a red nose. I always buy the 4 pack when in stock.

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Apr 1, 2016
KORRIEFPA_350395
5 out of 5 stars review

[This review was collected as part of a promotion.] I like the plus lotion. It's great for little and big noses alike my son fights any and all tissues and sometimes even boogie wipes but these he loved and the sample came in time for his cold so that won me right over!

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392