We're sorry to hear this, Pam. When all goes perfectly, your next tissue should pull up correctly, and only one Puffs Tissue should come out at a time, with it also lifting another one with it. After multiple strict controls to prevent this, we're disappointed to hear your tissues are folded improperly. We know how disappointing this is when you need Puffs fast to help a nose in need, and we'd like an opportunity to help with your purchase and send your report to Quality Assurance Team.

Hi Kelly, thank you for sharing your experience with us. We’re sorry to hear the tissues felt too thin and tore too easily. We appreciate you taking the time to let us know. If you’d like to talk with us further, please feel free to reach out through Sam’s Club at 1-888-746-7726. We’re always here to help.