Thank you, Susie, for taking the time to get in touch with us about your Puffs Plus Lotion 2-Ply Cube of tissues. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect, as all of our products are made of two thick plies. If your tissues are thinner than usual, it’s possible your plies are coming apart. We’d like to learn more about your purchase, and make sure you get the clean, comforting care you need from our Team. Please call us any Monday-Friday, from 9 AM to 6 PM, EST for additional assistance. Our number is 1 (800) 777-1410.