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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Oct 16, 2023
Jill9
2 out of 5 stars review

What happened to the Plus?

I have been a faithful user of Puffs Plus for my always runny nose for at least 20 years. No longer. For the past two years quality and softness have been declining. And now, they are very rough and there is no lotion in any of the sheets. I have now switched to a different brand altogether. Too bad.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We really appreciate your long-time loyalty, Jill, and that you took the time to share your feedback with us. Although we improved our Puffs Plus Lotion to contain more soothing lotion back in August of 2019, we're really sorry this hasn't been your experience. We'll be sharing your experience with our Quality Assurance Team, however we would like to learn more and get the opportunity to make this up to you. Please give us a call at 1 (800) 777-8337 (M-F, 9AM-6PM EST).

Mar 12, 2022
Az
1 out of 5 stars review

Terrible Cube!!!

I have bought 2 of these, thinking that the first was just a box issue, but the second one was the same. You struggle to take out the first one, I end up taking out at least 3 to 5. How is that getting more when the package is too tight. Too many are shoved into one box that it makes it really hard to take out the first one, you rip it out.

Helpful?23T3SJYKI02013599411392
reply from ThePuffsTeam

AZ, we're very sorry you had this experience. Please know that we have many quality checks to make sure that your tissues are in perfect condition. We'll definitely tell our teams that you find them to be too tightly packed into the box. If there are questions we can answer or if we can help you further, please give us a call at (800) 777-8337.

Oct 17, 2021
DrMom
2 out of 5 stars review

Too big for tissue box

Love puffs plus, but I bought the warehouse pack and first time buying the small boxes and they do not fit in any of my decorative tissue box holders. These are not standard size and are just too big. Very disappointed. Will probably stick to Kleenex brand for those.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

We're sorry to hear that a loyal Puffs fan like you is feeling disappointed, and we'll be sure to share your thoughts with the rest of our team. Our Puffs Plus tissues are currently available in three sizes: Cube (4.4375” L x 4.1875” W x 5.0” H), Mega Cube (4.76" x 4.49" x 5.0", and Family (8.9" W x 3.7" H), and we hope that you'll be able to find the best fit for you. We'd be happy to learn more about your experience and answer any further questions you may have. When you have a chance, please give us a call at (800) 777-8337.

Apr 1, 2016
ALLISON_WMA_527099
4 out of 5 stars review

[This review was collected as part of a promotion.] Lotion tissues aren't my first choice unless I have a sick kid. For day-to-day use they leave my nose kind of slimy. When the kids are sick, though, the lotion is awesome-- it keeps their little noses from getting so chapped.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Nov 20, 2010
Kate5656
1 out of 5 stars review

Disappointed

I always have gotten puffs plus, since I can remember. But for some reason in this batch there was box with really rough tissue. As, I am horribly sick and my nose already sore, this was such a disappointment. I do not know what's up with your manufacturing company, but product number 182U0?01N was completely rough.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

I'm sorry you have a box of Puffs Plus that are rough and that you are so sick. We're happy to help with the rough Puffs, just give us a call with the box handy at: 1-800-777-8337. I hope that makes you feel a little better!

Jun 30, 2014
Jodi08
5 out of 5 stars review

Favorite Tissue!!

I was so excited to receive Puffs Plus Lotion in my Influenster box. These amazing tissues arrived right in the midst of allergy season. I love how soft they are and they didn't leave my little boy's nose all red and dry and in pain. @Influenster #Passthepuffs #contest (Disclosure- I received this product complimentary from Influenster for testing purposes.)

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 28, 2022
PPMaureen
2 out of 5 stars review

Quality had gone downhill.

For the past year or so we have noticed how downhill the tissues are. First they are not as soft as they where nor are they the same feeling of ply. They are not the "cloud" feeling at all. After how many years of using Puffs Plus I believe it is time to find a softer tissue. Also why is it so hard to find the ones with Vicks? They are handy to have around when it's cold season.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs

We're sad to learn this about your recent experience with Puffs Plus Lotion, but appreciate your feedback. Our Puffs Pals go to great lengths to ensure our tissues are of the highest quality and provide the comfort noses need this time of year, especially. Since your experience hasn't been one we'd expect, we'd like to gather some information on your box/boxes to share with our Quality Assurance Team and also to help you out. Please call us at (800) 777-8337.

Sep 20, 2020
Jess27
4 out of 5 stars review

Terrible Quality

I ordered these tissues in hopes of having better quality over the store brand I typically buy. It was a huge disappointment. The tissues feel almost the same as the store brand I buy and actually seem a bit worse. It was also disappointing to see the lotion ingredients include mineral oil and paraffin which are to be avoided in lotions due to clogging pores. I regret buying a case of these.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Apr 1, 2016
CARRIE_ANC_538045
5 out of 5 stars review

[This review was collected as part of a promotion.] I've been dealing with a head cold lately (oh, the joys of having a child in daycare!) and have been blowing my nose constantly. These tissues are the *best* because they don't chafe my nose raw. They're strong, they're soft, and the lotion is the glue that holds my love of these tissues together. Seriously - anything that doesn't make me look WORSE for blowing my nose all day is a winner in my book.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Jun 10, 2014
Vanessap
5 out of 5 stars review

Pass the Puffs!

I received the Puffs to go plus lotion for testing purposes complimentary @influenster. I love that you can take these anywhere. I can take put them in my purse or my daughter's diaper bag. The lotion makes them really soft and they are thick enough too. I will definitely recommend Puffs to go plus lotion! #passthepuffs

Review from puffs.com
Helpful?23T3SJYKI02013599411392