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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Showing 1,591-1,600 of 7,949 reviews
Jun 11, 2014
MagnoliaMom
5 out of 5 stars review

My New Fav Tissues

I absolutely love the Puffs Plus Lotion tissues. There is just enough moisture so that your nose doesn't get raw. I find this super helpful during this time of year when my allergies are going haywire. I received this product complimentary from Influenster for testing purposes.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
May 30, 2025
Redwest
1 out of 5 stars review

Not what it used to be!

We have been buying Puff's Plus Lotion 4 pack cubes for a lot of years. For the last few months every box is bad. They are thinner, they shed, they don't have the lotion like they used to and for some reason they tear every time you try to get one out of the box. We are very seriously just considering buying the cheaper ones. Puff's Plus Lotion is no longer worth the extra cost.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We aim to impress you with the consistent thickness, strength, and softness, of Puffs Plus, and we assure you this is not the quality we expect. Our pals in Quality Assurance work overtime to try and deliver a perfect tissue every time, so we're very sorry for your disappointment. So that we can learn more about your product and do our best to make things right, please call us at 1-800-777-8337, M-F, 9 AM - 6 PM EST.

Jun 11, 2014
SkrillaTips
5 out of 5 stars review

Always there when I need you most...

Puffs Tissues- Thank you for sending me a sample in my ‪#‎TLCVoxbox‬ from Influenster and for always being there when I REALLY need you. Whether you realize it or not, your Puffs with Lotion never left me with a red nose and you were there to wipe my tears away in a hard time. Thank you. ‪#‎PassthePuffs Also, I'd like to add, that your Puffs with Vicks is a MUST-HAVE in my home during cold & flu season. Amazing quality all around. I couldn't do without your products!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 19, 2013
EmileeD
5 out of 5 stars review

Great for a sore nose!

I received Puffs plus Lotion from a Voxbox via Influenster.com for free and this is my experience: I like that there is a to go package available in this variety of puffs. It is more convenient that bringing a whole box with me in my purse. There's a nice thick opening/resealing piece of plastic that seems to make the packaging last longer, unlike many other varieties that I have used in this size. The smell is nice and there is not a noticeable amount of 'residue' that comes off of the tissue. All in all this is a great product.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Nov 4, 2020
Lauralouh
3 out of 5 stars review

Where did the lotion go?

Of all the years to change the formula...this is not the one. I have been very disappointed in my last 4 month's purchases of Puffs Plus Lotion - you must have changed the formula or lotion content. I thought it was a fluke a few months back - my family regularly purchases Puffs Lotion and Puffs Ultra in six packs 2-3 times a month (we have a family with many sinus issues). My husband doesn't like the lotion because he uses it sometimes on his glasses; I only use with lotion and only use Puffs - no other brand will do! However, my disappointment must be noted. I thought you accidentally switched boxes at first and maybe we got the wrong ones - but the issue has continued and their is very little lotion compared to what was provided in the past, and the price keeps going up. Your brand is still the best, but for one of the first times in a long time (and cold/flu season is not even here!) my skin is raw and chapped. Never happened before - I'm convinced the formula changed. Maybe it is the COVID demand, I don't know...but PLEASE put more lotion in your Puffs Plus Lotion tissues! Thanks for listening, sorry for complaining but I finally had enough and something needed to be said. Laura H

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

We appreciate you getting in touch and taking the time to share your feedback! Our Puffs Plus Lotion haven't been updated since early 2019, when we added 40% more lotion for an improved feel. We expect our tissues to be soothing on your nose, so we'd definitely like the chance to learn more so we can further help. Please give us a call at (800) 777-8337 when you have a moment. We're looking forward to hearing from you!

Mar 12, 2009
Ruthli
5 out of 5 stars review

Happy to have found them

Finally, my always runny nose is not red any longer - thanks to Puffs Plus! I had to become a grandma until I found them - and hmmm... look nice again!! If only I could find the "normal" size box instead of the family-size one. Does anybody know where to find them in New York's Upper West Side or online? Thanks for your help.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 4, 2019
Jenniferbusiness85
1 out of 5 stars review

more rough than others

Puffs Lotion used to be so soft and you could feel the lotion when you used them. I recently purchased some boxes because I have a cold. After I used the first few at the top of the box, the rest of the tissues are so rough that they are more like generic regular tissues. In fact, they are more rough than a competitor's regular brand. This was so disappointing especially because I bought them specifically for the lotion aspect. The roughness is visible on the surface of the tissues themselves. I have seen other reviews that reflect this issue and I highly encourage you to check the quality of your manufacturing. You are not producing what the box or the company is advertising. I won't be buying this brand again. My nose is in too great a need to use tissues that are manufactured to feel like sandpaper.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs

We never want you left disappointed, so we're glad you reached out about this. We're happy to let you know, in August there was 40% more lotion added to the tissues. When you have some free time, we'd like to get you reassured that a nose in need, still deserves Puffs indeed. Please get in touch with us at (800) 777-8337.

Mar 19, 2023
Jacob
2 out of 5 stars review

These are my favorite, but not recently

Never had this issue before, but recently all of my boxes are full of white fuzzy pulp and dust between every tissue. They are making a big mess around my house, and there are plenty of tissue brands out there that have not had this issue. Not sure if is an issue with production, or with transport and storage, but I am dissatisfied with your product.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs

Your satisfaction is very important to us, Jacob, so we're disappointed you didn't have a better experience with Puffs Plus Lotion. Our Pals would love to help you and gather some information about this box to share with our Quality Assurance Team. Please call (800) 777-8337 at your earliest convenience.

May 17, 2024
giovannaf4a36
4 out of 5 stars review

Soft to the touch

These have really come in handy. Everyone at home and work have been sick lately. I use these at work. The absorbency is pretty good. Holds a lot of mucus without it feeling like it starting to tear. It has lotion so it's soft on the skin and doesn't irritate with so much wiping. I really like these and highly recommend.

Review from influenster.com
Helpful?23T3SJYKI02013599411392
Jan 30, 2025
Jackie22
2 out of 5 stars review

This product has changed

I have noticed that the texture as well as the feel of the tissues have changed. They feel dry. They have always felt moist to me and to my nose. I buy them so my nose does not get chapped. Let me tell you I have a chapped nose from using puff plus with lotion. I am beyond upset that after blowing I have to use vaseline to help my nose. Why did you change the formula?

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We're very sorry you had this experience recently, Jackie. We check the quality of our products many times during the manufacturing process, because your safety and comfort are so important to us at Puffs. We're disappointed our Puffs didn't measure up, and we'd like to speak with you about it, if you could please give us a call. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-777-8337. Thank you, and we look forward to hearing from you. -The Puffs Team