We're sorry your Puffs tissues didn't meet the irresistible soft standard you expected, Sam. Extensive testing ensures our products are soft enough for a nose in need, and we understand the frustration when they're not in this condition. We'd want to learn more about your experience and share your report with our Quality Team to help us improve our products. Call us at 1-800-777-8337, M - F, 9 am to 6 pm EST for further assistance.