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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box
4.5 out of 5 stars
stars
13.5K ratings7,972 reviews
  1. 5 stars77% (10.4K)
  2. 4 stars11% (1,513)
  3. 3 stars4% (597)
  4. 2 stars3% (374)
  5. 1 star5% (650)

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Showing 1,131-1,140 of 7,972 reviews
Jul 26, 2014
Reviewer name: izrblu84
1 out of 5 stars
1 out of 5 stars review

Why did you have to change a good product??

I have bought Puffs Plus with Lotion ever since I can remember. Now you have changed them. I thought when I bought the last 3 pack that I had bought just the regular Puffs Plus, but I checked and the packaging stated it was with lotion. They feel like cheap store brand tissues. I used your product because they are strong and soft. You reduced the lotion and the thickness and now they are horrible. So disappointed. Please go back to the old way of making these or I will have to try to find another brand. I'm sure you made this change to save money, but I believe in the end you are going to lose a lot of money, due to the fact that people will stop using Puffs Plus. This change was very disappointing.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from CR

We are sorry you are unhappy with our product! That is definitely not good to hear. We'd like to discuss this further. Do you mind contacting us at 1-855-236-3353 Mon-Fri 9AM-6PM EST? We want to make this better.

Nov 11, 2018
Reviewer name: RubyB
1 out of 5 stars
1 out of 5 stars review

pop up tissues aren't connected

I would have preferred to contact P&G but there's no easy way to do that so I'll write a negative review hoping someone will contact me.
The last 3 boxes of Puffs Plus Lotion pop up tissues only allow pop ups for the first 6-10 tissues. After that, you have to dig around to find the start of the next batch. This happens 2-4 times with every box.
I have purchased these tissues since they were first introduced and would hate to have to find another brand. Please fix the machine that interfolds the tissues.
BTW, just kidding on the birthdate. I don't post my birthdate anywhere. You should simply give groups of age ranges for the sake of security.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

When that sniffle approaches, we hope to be just a tissue away. Since your loyalty makes us the brand that we are today, we'd like to make this right and get you on the way to tackle cold & flu season. When you find a few moments, could you please give us a call at (800) 777-8337?

Dec 5, 2018
Reviewer name: Snotty
1 out of 5 stars
1 out of 5 stars review

They were not soothing at all.

What happened to Puffs Plus Lotion? They used to be so soft. Did you forget to put the lotion in? We did a test between Dollar Store Kleenex and Puffs Plus and both my husband and son said no difference at all. I could tell right away when I used them something changed. I paid $1.98 compared to $1.00 at the Dollar Tree.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Response from Puffs

Our Puffs Plus Lotion should still be a gentle, soothing touch on your nose. So we can learn a little more and look into this further, please call us at (800) 777-8337.

Feb 4, 2010
Reviewer name: Trina
5 out of 5 stars
5 out of 5 stars review

What a Difference!

I am suffering from a cold. I could not understand why my nose was so raw from the Puffs tissue I have been using. To my "late" realization, I was using Puffs Plus but not Puffs Plus with Lotion! What a difference that makes! I immediately went to the store to get Puffs Plus with Lotion. When you have a cold, there is no substitute!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jun 6, 2013
Reviewer name: atxitmom
1 out of 5 stars
1 out of 5 stars review

What happened, Puffs?

I've used Puffs Plus Lotion for a number of years now. All of a sudden it seems to have changed. There is now a strong scent of something herbal which I believe to be eucalyptus. I am very allergic to this and it's made even worse by breathing it right into my nostrils. It make me cough. Ugh.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Oct 19, 2022
Reviewer name: Lorraine91
4 out of 5 stars
4 out of 5 stars review

Great Product, Disappointing Packaging

I've used and loved Puffs Plus since they came on the market. The "cube" box is now a rectangle and does not fit in tissue holder/covers anymore. The tissues no longer pop-up all the time, I have to frequently dig in the box and pull them up. Fewer tissues per box, making them even more expensive to use.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 14, 2012
Reviewer name: Vianney
2 out of 5 stars
2 out of 5 stars review

What hsppened to the lotion?

I love Puffs... but what happened to the lotion? Can the lotion fade if the box is older? I only get the Plus Lotion when my allergies are in full swing... but today I was not comforted with the soothing lotion... and I must say they were a little rougher than I remember. I do hope this is a bad box and the Puffs tissue hasn't changed. Sincerely, Red Nose In Need Of Comfort

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

We are here to help. Give us a call at 1-800-777-8337 so we can ask you a few questions. I am sorry you are not being comforted by the Puffs as you have in the past.

Apr 4, 2024
Reviewer name: Brackett
5 out of 5 stars
5 out of 5 stars review

My students favorite tissue!

With over a 100 students in my class daily, we go through a box of tissues fairly quickly! These are the softest on the nose and no weird smell. They also aren't paper thin where you need more than one. With allergy season having everyone sneezing with runny noses, this is a must to keep stocked in my classroom!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 27, 2013
Reviewer name: newkitten123
5 out of 5 stars
5 out of 5 stars review

SO smooth and soft!

I've always bought Puffs Basic because of the awesome designs and great feel, but I decided to mix it up a little and try Puffs plus lotion. Boy, am I glad I did! The cube box is adorable, and I, for one, have absolutely no problem with the design. I don't really opt. for facial tissues to match my interior decor, and I find the designs simple and cute! However, because this is my first time buying them, I wouldn't know about how "they were so much softer before" or "what happened to the lively designs?". Oh well. I think that these tissues are just fine. Although the boxes can be a little pricey, I find that it's worth it, because they truly are amazing and soft, and again, I always love the cube size because of how adorable they are! <3 Love, love, LOVE Puffs!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Aug 21, 2023
Reviewer name: jennifer2481
1 out of 5 stars
1 out of 5 stars review

what has happened???

i USED to love love love this product. they USED to be thick and durable worth the money i was spending. NOW they are the same grade as the dollar tree brand this you can see right thru it and it doesnt even hold up anymore. talk about inflation and reducing product value.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Customer Care

We're sorry to hear that a loyal Puffs fan like you had this experience. We can assure you that our tissues go through strict quality checks to ensure that they reach you in the best possible condition. We'd like to mention that our Puffs Plus Lotion tissues haven't had any recent changes. We'll be sure to share your comments with our team, and we'd like to learn more about your experience. Please give us a call at (800) 777-8337 when you have a chance.