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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box
4.5 out of 5 stars
stars
13.5K ratings7,972 reviews
  1. 5 stars77% (10.4K)
  2. 4 stars11% (1,513)
  3. 3 stars4% (597)
  4. 2 stars3% (374)
  5. 1 star5% (650)

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Showing 1,081-1,090 of 7,972 reviews
Dec 14, 2012
Reviewer name: Sabby3
2 out of 5 stars
2 out of 5 stars review

product in decline

This product is no longer a quality product. I understand profits. Why not just raise the price and leave the product alone. At least I would have a choice. I tried to call your 800 number as you suggested in other reviews. There was no option to speak to a rep.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

Thanks for calling us. I am sorry you were not able to speak with a representative. When you dial 1-800-777-8337 it will ask you a series of questions. At the very end it will state if you would like to speak with a representative to press 0. We hope you will call us back.

Jan 16, 2018
Reviewer name: Jasper2450
4 out of 5 stars
4 out of 5 stars review

Puffs plus lotion full of tissue lint

I have used this product for years and never had this problem before. About halfway through the box I kept getting what looked like lint all over me. It was a big mess and I had to throw out the box. Seems like quality control is slipping. I will continue to use this product, due to my severe allergies, because I have found nothing easier on my nose.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jul 29, 2012
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

design

I love Puffs, esp. with lotion, but the new designs on both the large and cube boxes are awful. Please replace these asap with something prettier and more diverse. I use them in my car, bedroom, and at my computer, as well as in my living room at times and these current designs are so ugly that I hide them rather than put them within easy reach. I miss the pastels and scenic artwork.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Sep 18, 2010
Reviewer name: guppy
1 out of 5 stars
1 out of 5 stars review

Where's the Lotion?

What have you done with our PUffs Plus? At first i thought it was fluke, or maybe a box "past it's prime", but no, they're all like that these days. Scratchy, stinky, thinner, not at all like the Puffs Plus I knew and loved. For years I wouldn't use any other tissue, particularly during allergy, cold and flu seasons (which is most the year). You've convinced me, time to move on, see what else is out there. Please, please, please, bring back my Puffs Plus!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Consumer Care Team

I'm sorry you were disappointed with Puffs Plus. I also suffer from year round allergies, and they are a staple in my home. We actually improved them recently to be even softer and more flexible. The lotion used is oil-based, like skin care creams, not water-based like most pre-moistened tissues and shouldn’t dry out. While all of our Puffs go through numerous quality checks, all paper products are highly porous, and tend to pick up surrounding fragrance/strong odors. I hope you will give them another try!

May 6, 2013
Reviewer name: dsmith9108
1 out of 5 stars
1 out of 5 stars review

Why did you change Puffs

I have used puff plus with aloe and with lotion since my boys were small. It was the one comfort during a cold. First you did away with the aloe ones which I did not like but continued to buy. I started out last night getting a cold and sent my hubby to get puffs. He brought back the puffs and it felt like I was using sandpaper. I look like a clown with a red nose. Please bring back the quality we expect from puffs. I will be going to the store tomorrow to pick up several different brands to see if there is anything better on the market. My tissue of choice for over 20 years but no longer til you bring it back!!!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Feb 24, 2012
Reviewer name: mommayung
4 out of 5 stars
4 out of 5 stars review

I use nothing but Puffs Plus Lotion but I have noticed that they don't have the lotion like they used to be and they are smaller. I would make a point to go out to my vehicle to get one instead of using what was close. Would like to see the old back.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Dec 21, 2008
Reviewer name: pookey
5 out of 5 stars
5 out of 5 stars review

No more sore noses

As someone who suffers from allergies and uses quite a few tissues, I have not yet found anything better than Puffs Plus. I was somewhat nervous when I found Puffs had changed their lotion, as I was fond of them the way they were, but to my relief all the qualities I had come to expect was still there. To those who work on Puffs every day, keep up the good work, you've got a fine product; please take care not to change that.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Nov 21, 2012
Reviewer name: kquilts
1 out of 5 stars
1 out of 5 stars review

Terrible product NOW

I swore by Puffs with Lotion for years (over 20 years since my chemo treatments) as they were the only tissues that did not rub your face raw from constant wiping of the nose. The product is completely changed - the tissue is rough on the face, no lotion and thin. I would not recommend this tissue for any reason to anybody.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

It is great to hear from such loyal consumers. We would like to get some additional details from you. Please give us a call at 1-800-777-8337 with the product handy.

Feb 7, 2013
Reviewer name: Dian
1 out of 5 stars
1 out of 5 stars review

Something has changed. Now rough and very little lotion.

I've purchased the Puffs Plus tissues for years because they were so soothing to my tender nose during cold season. They now feel like a bargain brand as they are rough and thin. Also, it seems like there is no lotion in them. P&G, what happened? I don't think you can honestly say nothing has changed in the tissue or formula. Too bad.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Nov 1, 2011
Reviewer name: friend
4 out of 5 stars
4 out of 5 stars review

Great tissue,but

We have only bought Puffs for the last year because of the the tissue with lotion and the large opening in the box. The opening is big enough for my husband to get his hand in. This last purchase was a disapointment because one of the 3 boxs was half full. Quality control must have been out that day.

Review from puffs.com
Helpful?23T3SJYKI02013599411392