We apologize about the frustration with the assembly of your new shed. We do have several assembly help options available if you run into questions, including; YouTube video tutorials, the BILT app, as well as our customer service department is always a great resource. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT).

We are sorry to hear that you are not happy with the purchase of your new shed. We would appreciate some more detailed feedback so that we can help make this a better experience for you. We can be reached via email at reviews@lifetime.com. *DC

Based on your star rating, we would appreciate some more detailed feedback. Please reach out to us directly at reviews@lifetime.com.