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Customer reviews for OFFLINE: HP ENVY x360 - 15.6" Full HD (1920 x 1080) Touch Covertible Laptop - 11th Generation Intel® Core™ i7-1165G7 - 16GB Memory - 512GB SSD - Intel® Iris® Xe Graphics - Backlit Keyboard - 2 Year Warranty Care Pack - Windows OS for
OFFLINE: HP ENVY x360 - 15.6" Full HD (1920 x 1080) Touch Covertible Laptop - 11th Generation Intel® Core™ i7-1165G7 - 16GB Memory - 512GB SSD - Intel® Iris® Xe Graphics - Backlit Keyboard - 2 Year Warranty Care Pack - Windows OS
4.5 out of 5 stars
stars
77 ratings31 reviews
  1. 5 stars78% (60)
  2. 4 stars10% (8)
  3. 3 stars4% (3)
  4. 2 stars3% (2)
  5. 1 star5% (4)
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Showing 1-10 of 31 reviews
Jun 23, 2022
Reviewer name: Donna
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Enjoying this laptop with touchscreen.

Love this laptop. Considered going to a 17 inch. Stayed with the 15 and ding it perfect. Keyboard feel is nice. This does not come with a stylus but can be ordered from up for $65.

Helpful?6R1T2FIY9JXG13598417339
Jun 22, 2022
Reviewer name: ggomaha
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great computer

Seems to be a great laptop. I had a step diwn of this a couple if yesrs ago abd loved it and I am sure this will be great--just beed to keep my coffee far, far away.

Helpful?6R1T2FIY9JXG13598417339
Aug 25, 2021
Reviewer name: Ralph
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Convertible Laptop

This HP convertible laptop is very fast, loads up quickly and the finger print reader works great. The battery life is also very good, I can get several hours of off and on use. The display is very clear. This hp is light and very thin. The size is a little bigger than I originally wanted but I am getting used to it. I love that it folds in half and with the touch screen it is very easy to use.

Helpful?6R1T2FIY9JXG13598417339
Dec 23, 2021
Reviewer name: Kay
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice laptop

Purchased as a gift and the recipient was pleased with the laptop

Helpful?6R1T2FIY9JXG13598417339
Dec 20, 2021
Reviewer name: J Palmer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

EXCEEDED MY EXPECTATIONS!!

This laptop is definitely a keeper. So glad i purchased it. It has everything i needed and so much i didnt know i was missing out on with my old laptop. Definitely exceeded my expectations.

Helpful?6R1T2FIY9JXG13598417339
Aug 28, 2021
Reviewer name: Mayelin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy

So far so good! Very fast, having the SSD helps so much. Plenty of storage for my needs, SD card slot if I need more. And a USB-C port along with HDMI keeps it modern and up to date. Very happy with this purchase.

Helpful?6R1T2FIY9JXG13598417339
Nov 15, 2021
Reviewer name: iLOVEnature
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

WINDOWS 10-11 white orb rendering touchscreen un-u

Sadly had to return it due to the daily, persistent white pulsating orb rendering the laptop useless (loss of mouse control and had to do hard shutdown to gain control of laptop, which damages PC over time). Shame on Microsoft for not rectifying this issue for YEARS since it first appeared in WINDOWS 10. No permanent fix online but to disable touch screen feature, which is one of the main reasons why I bought it. Bill Gates needs to return to Microsoft and clean house.

Helpful?6R1T2FIY9JXG13598417339
Sep 4, 2021
Reviewer name: JLK
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

All beauty, no brains.

This was the worst laptop I have ever owned. I spent far more time with HP Tech Support than I did using the laptop. It was a thing of beauty, that got worse the more they tried to fix it. I returned it and bought a different brand that is working quite well. Sam's Club was very helpful resolving this problem.

Helpful?6R1T2FIY9JXG13598417339
Jun 30, 2022
Reviewer name: Kelli Mayer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Wanted to love it

Out of the box the laptop is sleek and lightweight. Unfortunately we must gotten a lemon. It would not connect or recognize any monitors or docking station. The USB port was faulty and the dongles kept getting stuck inside until one finally broke in the unit. The lack of sufficient usb ports would not have been an issue if we could have gotten external plugins to work. Also the screen on this unit kept shutting off every time it was touched. It was just not a quality build.

Helpful?6R1T2FIY9JXG13598417339
Aug 27, 2021
Reviewer name: DMC
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Plug

Got it and the plug was loose and wouldn't charge.

Helpful?6R1T2FIY9JXG13598417339
reply from Supplier Response

Hello there,<br /><br />I&#39;m sorry to hear that you had an issue with the charging components of your computer. I can imagine how frustrating this must be, but I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:<br /><br />First, I&#39;d recommend checking out this link for troubleshooting help to get started: https://support.hp.com/us-en/help/diagnostics?category&#61;computing&amp;issue&#61;battery-adapter-issues <br /><br />If this doesn&#39;t seem to work and you&#39;re still in need of assistance, I hope you&#39;ll reach out to us for direct support. We&#39;re always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP <br /><br />I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”<br /><br />Alexis<br />HP Care