Hello Kostis, It’s understandable how important dependability and confidence are when investing in a major home appliance. What you shared gives us a clear reason to take a closer look at the full service history and outcomes tied to this refrigerator. Reviewing prior repairs together allows us to better understand what has already been done and what options may still be available based on your records and coverage. Please keep this reference number for your records: 1152461412. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Hi vivianaranha, Thank you for taking the time to share your thoughts about your Samsung refrigerator. We appreciate you providing this feedback. Comments like yours help us better understand how our appliances compare to past experiences and what customers value in everyday use. If you would like to connect with our Samsung Care team to discuss your experience further or explore available support options, you’re welcome to reach us through the channels below with your reference number 1152329309. Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for your feedback. Meneleo Samsung Care