Hello, this is Denise with customer service. Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met and are confident that you will continue to be a satisfied customer! <br />Denise

Hello, this is Denise with customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Dear Shanie,<br />We apologize that our service did not satisfy your expectations. Your feedback is very important to us and we would like to earn another chance for your business. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly. <br />Denise

Hello, this is Crystal with customer service. Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

James,<br />Please feel free to reach out to service&#64;eproselect.com or call our team at 1-888-858-9100 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. <br />Denise

Amanda,<br />We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br />Denise

Rob,<br />We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br /><br />Denise

Gary,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Janet,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise