Hello, this is Crystal with customer service. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. Run times may vary depending on speed and which attachments you are using, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.

Hello, this is Denise with customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Emily, Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. Denise

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at 877-858-3776.

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. If we can be of assistance, please email service@eproselect.com or call us at 1-888-858-9100. Crystal

James, Please feel free to reach out to service@eproselect.com or call our team at 1-888-858-9100 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Denise

Hello, this is Denise with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

Hello, this is Denise with customer service. Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

Jim, Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. Denise

Naman, Thank you for taking the time to leave us a great review! We are excited to know that you had a great experience and that your unit met your needs. Denise