Customer reviews for ePro Select Cordless Vacuum with 2 Removable Batteries forMember photos









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Not for pet homes
Purchased just before Christmas 2024. Beginning of April 2025 and it won’t start. Impeller is completely clogged with cat hair and there is absolutely no way to clean it out. There is a plastic grate that covers it that is not removable. This has to be a huge design flaw. The part that sucks sucks up all the hair and clogs and burns up the motor.
Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.
Don't waste your money!
I bought this several months ago and waited to give it a chance before reviewing. First, the suction is only decent and only when it's on high. You can actually watch the battery percentage countdown to zero at the rate of 1% every 2 seconds. They include a second battery, which cannot be charged while using the charged battery since the charging cable only charges the battery in the unit. Felt runner on the floor attachment fell off on the first use. I'm at the point that the entire thing is going into the trash. Not even worth trying to get a refund.
Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.
Honest review
First off packaging was perfect. Its great that it comes with two batteries. If used on highest setting the battery doesn't last long but you never loose power for picking anything up. Most of the time i use it on the first setting and it last long enough for me to get each room on the hard floors. So 7 rooms and none have carpet but i do have area rugs. I have a german shepherd that sheds non stop all year. This stick vac helps keep up with all the fur all day long. Its nice that i don't have to keep bringing out my upright. The only time i really use high setting is when doing my enclosed breezeway. It picks up leaves, pine needles,fur,rock salt and anything else that makes it in. It last long enough to get everything cleaned up fast without having to bring the big vac out. So if you are looking for something that can clean up fast this thing is it. I did however get it one sale for half the price. Not sure if I would pay full price. But i do love it and the color is pretty. I also love all the attachments that come with it. Happy shopping!
Hello, this is Crystal with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.
Won’t charge!
I bought this vacuum 9 months ago. Seemed like a great little set up with tools and hanging holder and charging station. HOWEVER, it soon wouldn’t hold a charge for long and now won’t charge at all. I’ve tried plugging the charging cord directly into the vacuum rather than the charging station/hanger. Nope. Won’t charge at all. I’ve used it MAYBE a dozen times.
Hello, this is Crystal with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at 1-888-858-9100.
Wished I loved it, but poor battery life
Battery Life: after fully charged, lasted 23 minutes at regular speed, not what I was hoping for. I will update the review with Medium and high speed usage. Pickup was good. Attachments: Can be removed and added easily. Charging: Why even have a wall mount if it won't charge the battery? Yes it will hold the accessories, but with a dead battery that you can only charge with it off the wall mount with the battery on the unit (poor design). Why would anyone think of creating a wall mount that doesn't charge the unit? I completely have hardwood floors and very minimal rugs, so i only vacuumed in the niches the automatic vacuum could not reach and my stairs. One positive is it was easy to use to get to tiny places and great for my stairs. I just barely got to those crevasses and stairs when the battery wore out, not even the second floor and I am single with no pets. Not sure if I will keep it or not, will have another go at it. It did pick up well, but I would need two charges to finish my house. For the price it was ok, but 23 minutes at regular speed was a bummer, from the reviews, Med and High kill the charge even faster - YIKES.
Hello, this is Denise with customer service. Thank you for leaving a very detailed review of your vacuum. We apologize that your experience did not meet your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. As for the wall mount, you can charge the battery while it is connected to the wall mount. Please contact us at service@eproselect.com or call our team at 1-888-858-9100 and we will help you with hooking the wall mount to the charger and also capture your information to send you a second charger. Thanks and have a great day!
Verified Purchase
Great price, but under delivered.
122723 - First and foremost, the battery life isn't very good. 10 mins in "turbo mode," really? A whopping 10 mins of the best suction this thing produces. Not very impressive. The suction wasn't that great and the debris canister was a bit small. Kind of a bummer the unit doesn't stand by itself too. I get mounting it to your wall, but the darn thing should be able to stand upright when not in use. The maneuverability, the attachments were nice, and the price was (Christmas timeframe, huge discount) great! Being cordless is awesome, but the battery life just isn't where it needs to be. Heck even the Dyson models are just as bad. One hour is nothing!
Serjio,<br />We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1<br />Denise
Verified Purchase
Battery doesn't hold a charge long enough
Wish the battery would LAST LONGER when you vacuum at the top power. Got it to do homes I clean. It is easier to transport than corded vacuums. I have to carry the charge cord every time I leave for work. It picks up ok even at lower speeds. In fact it picks up well at all speeds. The battery just hold long enough to vacuum a WHOLE HOUSE. So I guess I'm going to have to find an extra battery or buy a different brand.
Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.
Why pay $800 for a Dyson? Buy this!
This is a fantastic vacuum. We compared this to Dysons when we bought because we were looking at dropping about $800 on a new Dyson V15. Long story short I'm SUPER glad we didn't get the Dyson. This is really, really good for the money. Sure it doesn't have a brand name but... it's a vacuum. All it needs to do is work like promised and it really does a great job at that. The battery lasts as expected and I really like the digital display that shows exactly how much time is left before it runs out.
Dear Paul, <br />Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. <br /><br />Sincerely <br />Customer Service
junk
junk, I had such high hopes for this vacuum. brought it home all excited hooked it all us thinking Inwoukd be keeping this. well after 24 hours of using it it is the biggest piece of junk i have ever purchased. i'm so disappointed. broke after 40 mins of using it and the battery life last about 12 mins. and each charge takes hours.
Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.
Poor battery life.
I bought this item to clean up pet hair. I have to use it on high or I have to go over the same area twice. The battery dies out after about eight minutes when used on high, very disappointing. It seems to be of good quality except for the lousy battery.
Dear Joe, <br />We’re sorry that your experience did not match your expectations regarding the battery life. We appreciate you bringing this to our attention. We would like to make things right if you would please email service@eproselect.com or call us at 1-888-858-9100.<br /><br />Sincerely, <br />Customer Service