Hello, this is Crystal with customer service. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please email us at service@eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Dear George, <br />We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Sincerely, <br />Customer Service

Thank you for leaving a wonderful review! We are glad that you are so satisfied with your vacuum and would recommend it to others. We look forward to seeing you again!

Hello, this is Crystal with customer service. We apologize that your experience did not match your expectations and thank you for leaving a review. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. The run time does depend on the speed, attachments that are being used, and the type of floor surface you are using it on. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service&#64;eproselect.com or call us at 1-888-858-9100.

Dear Customer, <br />Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. If we can be of assistance, please email service&#64;eproselect.com or call us at 1-888-858-9100.<br />Sincerely,<br />Customer Support

Charlie,<br />Thank you so much for leaving us a review. We appreciate you taking time to do so and for the suggestions. If we can be of assistance, please email service&#64;eproselect.com or call us at 1-888-858-9100. <br />Denise

Hello, this is Crystal with customer service. We’re so sorry that your experience did not match your expectations. This is on us. We very much appreciate you taking the time to leave us feedback and would like to make things right. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Dear Customer, <br /> <br />Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. <br /> <br />Sincerely, <br />Customer Support

We’re sorry that your experience did not match your expectations regarding the battery life. We appreciate you bringing this to our attention. We would like to make things right if you would please email service&#64;eproselect.com or call us at 1-888-858-9100.<br />Sincerely<br />Denise