Hello, this is Crystal with customer service. Thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please contact us at service@eproselect.com or our new toll-free number 877-858-3776.

We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service@eproselect.com or call us at our new toll-free number 877-858-3776 and we will work with you to resolve any issues.

Hello, this is Denise with ePro Select customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

Hello, this is Denise with customer service. Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

Hello, this is Denise from customer service. Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. Run times may vary with the battery depending on the type of floor you are using it on, attachments being used, and the speed you are using it on. If you have any issues with the battery, please reach out to us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible.

Susan,<br />Thank you for taking the time to leave us a great review! We are excited to know that you had a great experience and that your unit met your needs, that is lightweight, and works great. Denise

Dear Customer,<br />Thank you so much for taking the time to leave us this great review and for purchasing a second unit! We are glad to hear that your experience and satisfaction has been met. <br />Customer Service

Mary,<br />Thank you for your review. We are glad that you are happy with your vacuum and am confident that you will continue to enjoy it. We set a high standard for ourselves, and glad that we have met that mark! <br />Crystal

Hello, this is Crystal with customer service. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you have enjoyed your cordless vacuum. Our team works hard to ensure every customer has a memorable and satisfying experience, and your feedback is truly valued and serves as motivation for us to continue delivering the best products and service. We look forward to welcoming you back and exceeding your expectations again in the future! If there’s anything more we can do for you or if you have any suggestions, please don’t hesitate to reach out!

Sherri,<br />Thank you for taking the time to leave us a great review! <br /> As for the battery, each one is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br />We are confident that you will continue to enjoy your vacuum! <br />Denise