Thank you for sharing your feedback with us. We understand that there can be various factors leading to the mopping function not working correctly. To resolve this efficiently, we kindly request that you contact our after-sales team at care.us@ecovacs.com. Our specialists will provide you with professional technical support to ensure your machine is restored to proper working order.

Thank you for sharing your feedback with us. We sincerely appreciate it. Regarding the charging issue, docking difficulties, and map disappearance you mentioned, these problems can arise due to various reasons. As for the hair clogging, adjusting the settings according to your specific home environment can significantly enhance the machine&#39;s cleaning performance. Rest assured, we have corresponding solutions available for each of these concerns.<br /><br />We kindly encourage you to reach out to our technical support team at care.us&#64;ecovacs.com. Our team is eager to assist you in resolving any issues you may be experiencing with your device.

Thank you for your feedback. We understand you are experiencing issues with uneven flooring, cleaning performance, and mapping. These are typically three separate matters. For the cleaning performance, we recommend adjusting the relevant settings in the app for optimal results. The mapping issue, however, could be related to the operating environment or a potential sensor fault. To better assist you, we kindly request that you contact our technical support team directly at care.us&#64;ecovacs.com for a personalized diagnosis.

Thank you for bringing the charging issue with your vacuum to our attention. We understand that this problem can be caused by a variety of factors. To resolve it efficiently, please contact our dedicated after-sales team at care.us&#64;ecovacs.com. Our specialists will provide you with expert technical support to diagnose the problem and ensure your machine is restored to full functionality.