I bought this mattress in May of 2025. My grandchildren came and stayed a week in Oct of 2025. I have enclosed pictures of what the mattress looked like after that week, I could not iron the bumps down, I could not smooth the bumps down and they showed when the bed was made up. Look really tacky. I was shocked and surprised as Sam's products are usually some of the best. I always shop Sam's before going somewhere else. Sam's did send a pickup company to get the mattress and I did not have to take it to the store.

I have had this mattress for a month and so far I really like it. It had a slight odor upon opening but I left the fan on as it fluffed up and the smell went away fairly quickly. It was not bothersome at all. I was used to a very firm mattress so this one was an adjustment but I actually like this one much better than any others I have tried. It is soft enough on top and firm enough underneath for good support. I have been sleeping better on this mattress than others I have tried or bought in the past. It is very reasonably priced and I am very happy with it. I highly recommend.

Buyers beware! This mattress is comfortable in the center, however mine never formed on the sides. We waited 52 hours to get on it but it never took. Since then I've been trying to get a refund or a replacement on it but sam's refuses to take care of it. They keep saying they need to pick it up before they will issue me a refund but THEY WON'T PICK IT UP. I keep calling over and over and over again to get it scheduled but they keep telling me i have to wait to be contacted. Sam's club online customer service is by far THE WORST customer service i have ever dealt with. For everyday purchases, Sams is great. But if you're looking to make a large purchase with a "warranty" i strongly suggest you buy elsewhere. Sams does not stand behind their product and they make it outrageously difficult to get help.

Mattress is far too soft you will end up with severe neck pains. The mattress has completely compressed and now I am experiencing both neck and back pains. This all even though I didn't sit or sleep on it for 72 hrs. after opening. This scenario is absolutely absurd and very disappointing

I purchased 2 Twin XL 12" medium mattresses to use with a King platform bed. While the mattresses expanded quickly, had no smell, and a perfect medium feel (not too soft/not too firm), they are not anywhere close to a Twin XL dimensions (38" x 80"). Within 15 minutes of unboxing, they each expanded to nearly 42" wide. Height only got to about 11" as well. 84" wide will not work on a 76 1/2" wide bed. I ordered online so they will be picked up, but it was a complete pain to have to plastic them up again for pick up.

We had this mattress less than 2 months and the foam warped and bulged and is sticking up inside the mattress. We are disappointed not only because we spent over $400 and the mattress lasted less than 2 months, but it would be entirely too difficult to return as it comes vacuum-packed in a bag/box and is quite heavy. Attaching pictures, although I'm not sure if you'll be able to see the warping. Buyer beware--this is a cheap item.

I am extremely disappointed with the lack of free shipping for Plus members. It is unacceptable that despite paying for a Plus membership, this basic benefit is not provided. What exactly is the purpose of the Plus membership if it does not include essential perks like free shipping?

I have had the mattress 11 days. The topper is already coming apart and bunching up. My wife and I are of average height and weight. I am concerned about the quality and will be returning the mattress to the store where I bought it. I hope I don't have problems returning the mattress.

I know this mattress is an inexpensive mattress, but I believe the top layer of the mattress should not have stretched/separated to the point that it causes pain. I am older and have no way of returning it fully expanded. Note: The bed was a dream the first week and I slept better than I had in a very long time. I was absolutely delighted, but my euphoria is rested and low pain was short lived. This mattress should not be advertised as being compatible with the adjustable base. The base was purchased from Sam's Club as well.

I was disappointed with my new mattress. I thought I was buying a conventional type mattress and was surprised when I received it . It was described as a hotel type mattress but i having never seen one like it in a hotel and unlike other bed in a box type you can’t just return it . But , it is reasonably comfortable