Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

Member photos

  • +79 images
Sort by |
Showing 601-610 of 1,512 reviews
Nov 9, 2024
sab
1 out of 5 stars review

Not firm at all!!!

**** Full size, Firm **** If you’re looking for a firm mattress, this is not the one to buy. The mattress I received could be considered "medium" at best, which was a major disappointment. Unfortunately, my frustration didn’t end there—it only increased when I tried to return the item. I contacted Sam’s Club to request a return. Given the mattress’s size and that it had expanded after unboxing, I asked them to arrange a pickup. They agreed and scheduled one with AIT delivery service. But after more than three weeks, I’m still waiting for them to confirm a pickup time. During this period, I’ve reached out to Sam’s Club four additional times. Each time, they claimed that AIT had tried to call me, but I hadn’t answered—which isn’t accurate. I made sure to answer every call, and there were no voicemails left, which would have been expected if I missed a call. Sam’s Club also assured me that AIT would contact me by both phone and email, but I haven’t received any emails (I checked my spam folder too). It feels like there is a complete lack of coordination between Sam’s Club and AIT. In my latest conversation with Sam’s Club, they promised AIT would contact me within seven days, but at this point, I don’t have much faith in their word. My takeaway from this experience: Avoid buying any freight item from Sam’s Club. I had a similar issue with a previous Sam’s Club delivery, where a “white glove” item was simply left at my front door. Although they gave me a 10% refund for the inconvenience, I ended up spending more just to bring it inside and set it up.

Helpful?2P0LE98T4IU013597063875
Nov 24, 2023
CCG
5 out of 5 stars review

Amazing!!

I bought this mattress in the Queen Size for my guest room. I was very skeptical to purchase a mattress online but decided to give it a try. I am really glad I did!! The mattress arrived on time and was packaged very well. The mattress expanded to 12 inches as expected. The mattress expanded to about 10 inches immediately and then the remaining 2 inches over the course of a couple of days. The mattress is a nice looking mattress. But most importantly my guests commented - The mattress is amazing!! They were very complimentary regarding the mattress and how comfortable it was. I have also slept on the mattress myself. Very nice mattress that offers a good support system. I highly recommend this mattress. I have no regrets.

Helpful?2P0LE98T4IU013597063875
Dec 14, 2025
Beth
1 out of 5 stars review

Not Satisfied

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

Helpful?2P0LE98T4IU013597063875
Jan 4, 2026
BILL
5 out of 5 stars review

One of the best mattress I have ever had, period.

I bought a Nectar mattress at Sams Club and had to return it for a refund the following day. It was advertised as a Medium-Plush, but was so firm it was like sleeping on a cement slab. I had pain from pressure at several points on my body. I ended up buying this Member Mark memory foam mattress in the medium firmness, as there was not much to choose from at my club. Well, I can report that I am very happy I did. It feels so soft and comfortable, while at the same time being very supportive. I am comfortable on my back, sides, and stomach. No matter which sleep position I get into, I feel like I am sleeping on a cloud. I was pleasantly surprised I was able to get such a nice mattress for $400. It was $100 less than the Nectar and over $800 less than my previous mattress, which was not that good either. In fact, I had to use a memory foam mattress topper on it in order to use it. Thank you Sams Club for offering this great mattress!

Helpful?2P0LE98T4IU013597063875
May 11, 2025
Grams
1 out of 5 stars review

Meh

This mattress is a year old. I paid $399 for it. It has already broken down on one side under the weight of a 165 lb man who does not move a lot during sleep due to disability. I have mattresses on adjustable beds that are older and have not yet broken down under my weight or the constant up and down of adjustment. I'm not very happy.

Helpful?2P0LE98T4IU013597063875
Dec 29, 2025
ROBYN
1 out of 5 stars review

Terrible product and impossible return

Defective-as others have stated, it has a lump in the middle. Bought it for my guest room. Contacted Sam's through chat to find how to complete a return. They just said I needed to talk to the store. Store said I could put it back in the box (which is impossible) or wrap it in plastic. Then I get to stuff it into my car (which it won't fit in) and drive it back. I also don't live near Sam's so this whole thing is incredibly inconvenient. I tried to upload a picture, but this app only gives me an error message.

Helpful?2P0LE98T4IU013597063875
Feb 27, 2021
Shopallthetime2
1 out of 5 stars review

HORRIBLE HORRIBLE ODOR WORST DECISION EVER!

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

Helpful?2P0LE98T4IU013597063875
Dec 3, 2023
Gaby
5 out of 5 stars review

Verified Purchase

Mattress

Very comfortable

Helpful?2P0LE98T4IU013597063875
Nov 3, 2020
Reno
2 out of 5 stars review

Verified Purchase

Disappointed somewhat

I was disappointed with my new mattress. I thought I was buying a conventional type mattress and was surprised when I received it . It was described as a hotel type mattress but i having never seen one like it in a hotel and unlike other bed in a box type you can’t just return it . But , it is reasonably comfortable

Helpful?2P0LE98T4IU013597063875
Feb 9, 2023
Savannah
2 out of 5 stars review

Poorly marketed 10 INCH mattress

I had such high hopes for this mattress as I am a big time lover of the Members Mark brand.. however, this mattress did not prove its 4.5 star review. I tried to give it the benefit of the doubt despite seeing reviews about the mattress only inflating to 10 inches but that has proven true in my case as well. The edges of the mattress remained compressed and the cover fabric was loose due to the lack of foam inflation. Sadly I will be returning this mattress.

Helpful?2P0LE98T4IU013597063875