We are sorry to learn about your experience, Clint. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, 1) Use it on low to medium heat consistently. 2) Ensure it cools to room temperature before washing. 3) Prevent sudden temperature changes (thermal shock) on the cookware and lids. 4) Be careful when moving the pots, pans and lids. If you are still unhappy, please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry for your experience, Natalie. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are some tips to help maintain the nonstick performance: 1) Always cook on low to medium heat. 2) Avoid allowing the open fire to climb up to the pot body wall. 3) Avoid sudden temperature changes (thermal shock) on the cookware itself. Always let the cookware cool down to room temperature before washing. For assistance with an exchange or return, contact the Member Support team at (888) 301-0332.

We are sorry to hear your pans are chipping, Virginia. Here are some tips for you to protect this set. 1) Always cook in LOW TO MEDIUM HEAT. 2) Always cool down to room temperature before washing. 3) Avoid sliding across the metal stovetops and place the pans carefully when storying and using. 4) When stacking the pots and pans, please always place a piece of paper towel or cookware protector between each other.

We are sorry for this experience with the cookware set, Cassidy. Here are some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid cooking acidic food as possible. 3) Use a soft sponge or rag with warm water and neutral detergent to clean the surface and avoid abrasive cleaning tools. 4) Wash and dry quickly after use to avoid long-term contact with food residues and moisture. 5) Avoid sudden temperature change (Thermal Shock) on the cookware. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. Contact Member Support at (888) 301-0332 if you need assistance.