I have purchased more than 7 boxed memory foam from Sam’s or Costco. This mattress was packaged beautifully, sprang up when opened and had far less of the chemical smell than previous mattresses. I gave it 24 hours to rise, but the morning after I slept on it I had new pain in my hips, knees, elbows and shoulders...I’m 5’5, 130 lbs and 40 years old. This type of pain was a first! I tried it again for 2 hours the next night and moved to the sofa. For whatever reason this particular members mark hotel collection mattress was too firm for me. In the store I sat on Serta’s bed in a box version and it was far softer but was unclear if that was its composition or if it had been broken in by other consumers. I purchased the members mark mattress because they produce great products and I wanted to give them a shot. Luckily I was able to track down my receipt from my previous mattress also purchased at Sam’s by Night Therapy and ordered it as a replacement. I purchased a mattress bag to protect the members mark mattress in the return process, but when I called to double check they were accepting return due to covid they told me Fed Ex would pick it up! The associate on the phone couldn’t have been more helpful immediately credited my card and arranged Fed Ex pick-up 2 days later. I had a terrific experience even though this bed didn’t work out for me!

Bought 2 xl singles for our Member's Mark split king adjustable frame. The best sleep we have had in years! Very well satisfied with the mattresses and the frame. They are more comfortable than others we tried out at furniture stores that were triple the price!

This bed is amazing! I was skeptical of a bed in the box but the price point was really good so I got it for the guest bedroom. I tried it out and after two night I swapped it out with my traditional mattress in my room. Way more. Comfortable and forgiving than the traditional mattress with a foam cover!

The mattress is comfortable but sleeps hot. The mattress height has yet to decompress to the full 12" height in the advertised description. The width of the mattress budges obviously by 2"-3" overall. I will be returning this mattress as soon as I am refunded for the mattress I purchased online through Sam's Club. Today is the 9th business day since my online return was picked up. The online return pickup process was a pain staking 45 days. Sam's Club Members beware!

I really had to do my research to know the different types of mattresses and which one would work for my wife and I. Shopped at mattress stores to get advice and try out comfort. We settled on a foam firm type, and I ordered one sight unseen from Sams Club. It turrned out to be a great purchase, exactly as we researched foam medium firm mattresses.

This is a really nice mattress. It's the queen medium version. I was able to pick it up the same day I ordered it. As a person born the middle of last century, I was able to get the box out of the car and into the bedroom without too much trouble. Getting the box on the bed & the mattress out of the box was more challenging by myself. I was so tired after that, that I just went ahead & very very carefully cut thru the wrapping. The mattress popped right out & started expanding right away. It was easy to turn & position the mattress. As others mentioned, it does smell at first, I left my air filter for 3 days before I used it. As an asthmatic, I was just being cautious. I have the medium version and it is not overly soft, it is not as soft as what I used to have. I love it. There is just enough softness to be very comfortable and firm enough that I slept thru the night. I love it. I do have a fluffy mattress cover on it since I have an elderly cat that sleeps on the bed too. Getting in & out of the bed is easy & being able to easily scoot to the middle is really easy & nice. I would love to see how it was squished, rolled, wrapped & stuffed in the box. My only problem is getting rid of the old mattress.

This isn't the medium-firm mattress that I was hoping for, but it still is a decent mattress. I'd consider it firm with a slight (very slight) "give". The give isn't enough to drop it down anywhere into the medium range, but it's enough to provide decent support to back sleepers. I wouldn't recommend for side sleeper--unless that person is thin with narrow frame/shoulders and/or loves a firm mattress. Even heavier family members don't get much sink. Sometimes mattresses like this will bottom-out. This one is just firm. The sides do not have too much support so if you're a sleeper who prefers a big more sinking feeling you may find yourself sleeping on the edges. Just be careful that you don't roll onto the floor! We didn't notice any off-gassing (which is both good because it's ready-to-go but also bad because it's rather suspect given the materials). Overall, this is a gem of a mattress given the price if you're seeking a firm memory foam. I'd probably consider more for a guest room or child's room. I purchased it for a main bedroom mattress but it got moved to the spare room which we use when we just want to stretch out or take a quick nap. This mattress has more of a "sleep on top" rather than cradle/sink-in feel so it just depends on your preference. I haven't had it long enough to see if it gets much softer over time. A steal for the price. But still not right for my nightly comfort preference. (I wonder if quality control is an issue if people are actually getting/experiencing a softer sleeping experience). Overall, an okay mattress. Great for the price.

We are very happy with our purchase of the Hotel Premium mattress. We purchased it for our guest room, but it is so comfortable that we are thinking about swapping it with our brand name memory foam mattress. It expanded very quickly, but took a day or so to firm-up. The smell was not too strong and gets less detectable every day. Yes I recommend this product!

My daughter got this bed recently and loves it. I bought it for my spare room and my brother-in law who is a big guy, has been staying in there, also loves it. Now I'm buying a full size for the other spare bed. I'll see what my guests say when they come to visit.

I give 1 star because I’m sure other people like it that soft but I expected it to be a little firmer for medium firm, but it was so soft you sank so far in it hurt my back when laying on my stomach. The smell was just plain god awful and didn’t go away even after airing it out for over 48 hours with windows open in the room. The smell gave me migraines as well as made my sinuses hurt. We returned the bed and ordered one of from Walmart that has been much better.