I ordered a firm mattress and what I received was ultra soft. My back has hurt ever since I received this mattress.

This is a very nice mattress. At first I felt it was a bit too firm, and I prefer a softer mattress that still is supportive. It did take a couple weeks of sleeping on it to start feeling a bit softer and is now the right mix of soft and supportive.

Nice mattress. Bought for my son and his initial reaction was “Will it flatten out?” And then “it’s too soft” but it turned out perfect. He’s very happy.

Very comfortable. Im sleeping so mich better than i used to. Our old bed was sinking down about the time we bought this (right before we bought this one). Once it expanded we havent had any problems. Even comfortable after surgery.

Purchased a week ago and have had a sore back every morning i awoke. It seems to have a pillow top layer on top of the memory foam making the mattress way too soft. Very disappointed. Hopefully i can return it with no problem.

This mattress is very comfortable I love my bed I just had knee replacement it feels wonderful with the adjustable bed frame and the price is reasonable

So much better than my old Beauty Rest mattress. Not hard and not to soft. First time I have woken up in a while without a back ache. It did have a smell but it went away as it sat. Good price for a decent mattress.

This bed is very comfortable. I wish the outside edges were more structured because it’s very soft/squishy when you sit on the edge of the bed. Also it smells super bad and after 10 days the smell hasn’t dissipated.

Mattress was way too soft for medium firm. If you’re looking for a firm bed, look elsewhere. If you want to return the mattress they make you bring it in yourself and will give you a hard time. One of the customer service workers was rude as well.

Bought this to replace a Serta Memory Foam, but it is not cutting it for me. I'm a small woman and already feeling an indentation just a few months in. We bought the medium, but I now I'm afraid to try the firm