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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 321-330 of 1,538 reviews
Mar 21, 2026
Jia
4 out of 5 stars review

Too soft for my liking

I bought the medium firmness in store and it feels like plush. Too soft. Perhaps if I had bought the firm, which they don't have in store, it'd have worked. But they won't ship to CA. What a shame, I really wanted to like it. On the plus side, it did not smell bad. And the quality seems to be very decent for the price.

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Jun 25, 2020
Gabby
4 out of 5 stars review

Great comfort, but HOT

My husband and I have been using this mattress for the last 3 months. Compared to our old mattress, I love it! It’s great for relaxing and so nice to sit up and read/watch tv without getting uncomfortable. I do like sleeping on it, but I’d prefer it to be much more firmer. I was not sold on memory foam for this reason. My biggest complaint is that it says it has a cooling feature. We have a mattress cover on top, so not sure if that takes away from the coolness? My biggest issue is that we both wake up extremely hot. We like to sleep with the AC turned down, so if we forget to do that, we will wake up HOT and sweaty. Overall it’s a great mattress, but not sure if I’d purchase for myself again.

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Feb 8, 2022
Crystal
5 out of 5 stars review

Very nice!!!

I thought that I wanted a softer bed but this is perfect. It is soft on top but you don't sink down in it. It does a great job keeping me in alignment. I have problems with my SI joint getting out of alignment and I usually have pain and night and have to keep shifting into different positions. But I don't have to with this mattress. I slept very well on it the first night. I also highly recommend the Member's Mark Premium adjustable base to go with it. It is amazing!!

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Jul 11, 2021
Andrew
3 out of 5 stars review

Ok

Bed is really comfortable unfortunately it was deformed. Like other reviews, the end of the bed failed to to inflate to full capacity. Looks odd and also the top moves around when getting up. I’m contemplating returning but this would be the second bed in a box I return. Not sure it’s worth the hassle.

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Aug 16, 2023
Sincerely Disappointed
1 out of 5 stars review

Garbage Product- Created neck issues

Mattress is far too soft you will end up with severe neck pains. The mattress has completely compressed and now I am experiencing both neck and back pains. This all even though I didn't sit or sleep on it for 72 hrs. after opening. This scenario is absolutely absurd and very disappointing

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reply from Member's Mark

We're sorry to learn you are disappointed with your mattress. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 26, 2022
What size
4 out of 5 stars review

Verified Purchase

Almost perfect mattress

Mattress is super comfy. I am 5foot 8 175 pounds and it is a perfect mid support mattress. I am a side sleeper and if the mattress is to soft or hard I wind up with back pain. I have had no pain with this mattress. It would be a 5 star but the workmanship on the mattress leaves a little to be desired. The cover you can tell was accidentally glued to the mattress in some spots causing the mattress to not rise completely. Also the cover is a little to large for the mattress making it too loose for the mattress. Like any foam mattress it smells awful for about a day or two till the smell goes away. If they can get the quality up just a little on the build it would be a 5 star

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Jan 12, 2024
Amy
5 out of 5 stars review

Verified Purchase

HIGHLY Recommend

This is a great mattress. One of the reasons we love it so much, its transportable, coming tightly wrapped in a box, although heavy, as we purchased king. It is not as cumbersome to maneuver, easily fitting in vehicles. When opened and placed on bed, its ready to sleep on immediately. Its comfortable, supportive and holds its support for a long time. This is the 4th mattress we've purchased. Ive placed one in three bedrooms and our RV trailer. We love them that much.

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Aug 25, 2024
Roma
5 out of 5 stars review

Verified Purchase

Get your memory foam bed

So far, it's great 👍 The mattress puffed up quickly right out of the plastic wrap. It might take a few days for my dad to get accustomed to the memory foam, but its better than the cheap mattress from those firm stores at every corner of town. I wish Sam's also sold a base or bunky board.

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Sep 23, 2024
Honest K
5 out of 5 stars review

Verified Purchase

Slept like I was floating on a Cloud!

Convenient to purchase and quick to set up. Extremely comfortable and has great support for your entire body. Would recommend if you are looking for an inexpensive but high quality mattress that you don't need a pickup to transport. Loved the convenience of the bed in a box and being able to carry it up a narrow staircase.

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Jan 23, 2026
James
1 out of 5 stars review

Very disappointed.

Bought this mattress on 02/06/2023. It is now 3 years old and it is junk. A year ago it started to bunch up in places, and now sags with no support. From the sounds of others comments, no point in trying to get warranty service. Both my wife and I now have back problems.

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reply from Member's Mark Team

We're sorry your mattress did not meet your expectations, James. If you would, please contact Member Support at (888) 301-0332 and they will do their best to make this right for you.