Thank you for your years of loyalty—we’re truly sorry to hear about your recent experience. That’s definitely not the quality or convenience we want for our customers. Your feedback on the cap and bottle design is very important, and we’ll be sure to share it with our team as we work to improve.<br />We appreciate you bringing this to our attention.

Thank you for sharing your feedback.

Thank you for taking the time to share your feedback, Mark. We truly appreciate your long‑standing loyalty and are glad to hear you’ve enjoyed the great taste of our water over the years.<br />We understand your concerns regarding the newer bottle design, particularly the thinner bottles and the updated caps. While these changes are part of our efforts to reduce plastic use and support more sustainable packaging, we recognize that ease of use is just as important. The difficulty you’ve experienced with the caps is frustrating, and it’s certainly not the experience we want for our customers.<br />Your comments about the bottle thickness and the caps have been noted and will be shared with our packaging and product teams for further review. Feedback like yours is extremely valuable in helping us balance sustainability goals with everyday functionality.<br />Thank you again for being candid and for continuing to choose our brand. We appreciate your honesty and your many years of suppor

We appreciate your candid feedback.

Thanks for letting us know—we’re sorry to hear about the issue. The bottles should definitely be sturdy, and we understand how frustrating that is.<br />We’d be happy to look into this and help make it right. Please let us know if it’s happening with all recent bottles or just some.

Thanks for the review! We’re glad the big packs keep you stocked for a while.

This is what we love to hear!

Thank you, Sunni—we’re glad you enjoy the taste! &#x1f4a7; We appreciate the suggestion and will be sure to share your interest in glass bottles with our team.