One of the bearings went out on our swing glider a couple of weeks ago. The part wasn't listed on the website, but when I called and gave Chris our Model number, Item number, and the part number from the assembly instructions, he assured me it would be taken care of. A few days later the part arrived, no charge, even though the unit was out of warranty.

We finally received the correct item we ordered after receiving a table from the same company, Lifetime. We did receive the glider bench sooner than I thought we were going to after it had to be reordered. The box was in great condition when we received it. My husband indicated the glider was fairly easy to put together. He said everything was well marked with the exception of what was the back and the seat, since both have a similar curve. He also used his own tools because the 'tool' included with the glider were really not helpful. The glider looks great and is very comfortable!

We really like this glider bench. It was fairly simple to assemble, but I would recommend having 2 people to do it. We debated on purchasing a porch swing, but decided on the glider instead. The glider is just as pleasant as a porch swing, but less intrusive as we didn't have to attach anything to the porch ceiling which has metal soffit material. We've only had it a few weeks, so only time will tell how it holds up.

I bought a glider bench a couple years ago. It sits outside in the weather. It was built for outside conditions and has held up very nicely. It needed the plastic feet replaced though. I called the company and was told that the part needed was on back order and detained due to the shipping problems; could not say when I would receive these items but was put on a list to receive them when they arrived. I got an email that they were on the way; probably has been about 6 months or more since I called. I have received them now. I want to state how satisfied I am with customer service rep, Camille, and I am impressed with this company's integrity! Thank you very much.

Had this glider for years. Still glides like day one. It is heavy and will most likely hurt your shins if you try to move it (mechanism is awkward when being moved), but quit moving it, find a flat spot and glide away your cares. It is a pretty good glider.

My wife had been talking about a glider bench for our front porch for quite some time, so I purchased this product at the end of November (2017) after some research about what is available. I assembled it with my teenage son, we gave it to her Christmas morning, and she enjoys it already (even though it is winter). Assembly was straightforward, all of the parts were there and very clearly marked. It is comfortable and we found no issues with fit or finish. Although the included tools were helpful, assembly went much faster with a socket wrench. It appears to be well-made and durable. We are looking forward to more use in the summer and I will update the review as we have a chance to use it more.

I bought this bench for the front porch to replace our current glider bench. The old bench is a lot more comfortable so I think I will keep it and just sand it and paint it. The bench from Lifetime Products could use a deeper seat. It's just not that comfortable to sit on.

Unfortunately I was not happy at all with for my first 2 Gliders (by 2 months the screws started braking off where they were inserted in the slats the head of the screw would pop off and the other half of the screw would be stuck in the hole and then the slats started busting in half - they both are being replaced - I really hope these next 2 replacement gliders will have a better life expectancy than 2 months (I'm nervous). But the SERVICE was EXCELLENT all 3 time that I called. The young men (Dale & Gage is all I can remember) who helped me were so nice and helpful.

Absolutely love this glider. It's solid and well built and looks great. Two people make it easier but could be done by yourself. So much easier with your own tools rather than the little allen wrench and screwdriver that they Supply. Absolutely would recommend this Product and I am thinking about purchasing another one. It's a lifetime product.

Glider exceeded my expectations for quality. However, the packaging could use some work. The shipment was delayed and had some difficulty getting to me and the end of the box had come unglued and a part fell out when the Driver unloaded it. Fortunately nothing was damaged and all parts were accounted for. Would highligh suggest using banding both directions.