Hi Joseph -- We're glad that your new Xbox Series X arrived quickly, but we're sorry to hear there's an issue with the Xbox controller that came with it. If you'd prefer not to return it to Walmart, we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution --Chuck, Xbox Customer Care

Hi Quinton -- We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices --Chuck, Xbox Customer Care

Hi Gary--We're sorry that a component was missing from your purchase. If this was purchased directly from Walmart, please contact Walmart Help for assistance here: https://www.walmart.com/help -Chuck, Xbox Customer Care