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Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars
6,478 ratings2,383 reviews
  1. 5 stars86% (5,591)
  2. 4 stars8% (513)
  3. 3 stars3% (170)
  4. 2 stars1% (67)
  5. 1 star2% (137)

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Showing 131-140 of 2,383 reviews
Sep 26, 2019
Reviewer name: Simplylogan
1 out of 5 stars
1 out of 5 stars review

Something has changed

I have been using these towels for years. I was needing some more and was excited to get one of the new fall colors. These are not the same as they used to be. They are very soft, but that soft cheap towel that will not absorb anything. I do not use fabric softener ever. These leave you feeling damp. This brand was never like this before. Even my husband, who does not complain about much, said I needed to run these through the washer on hot a few times so maybe they will work. Thinking maybe they are coated with something maybe we can get off. I purchased 4 compete sets. These were my go to towels. I need to check and see what the other colors feels like. Maybe it something to do with these new ones and the original color are still good. Maybe with luck my store will have some older ones that are still of good quality. These are still nice large towels. They just do not dry you completely, leaving that wet feeling after drying off. What ever they have done, I hope they fix it.

Helpful?7316U03O1B4213595663947
May 8, 2020
Reviewer name: vernie
1 out of 5 stars
1 out of 5 stars review

BEWARE

I bought these towels a couple of weeks ago and after the first use returned them because they do not dry your skin. I purchased these towels a few years ago ( I still have them) and really liked them but they are not the same towel. They have changed for the worse. Very disappointed in Sam's Club quality. I do not recommend these towels.

Helpful?7316U03O1B4213595663947
Oct 7, 2019
Reviewer name: towels suck
1 out of 5 stars
1 out of 5 stars review

meh

While the size is nice and they don’t fade, when you’re drying yourself off, they shed like CRAZY! I’ve washed it twice and it still sheds all over and I basically have to lint roll my body afterwards. So annoying. If I knew this I would’ve bought towels elsewhere.

Helpful?7316U03O1B4213595663947
Mar 9, 2023
Reviewer name: Alma J
2 out of 5 stars
2 out of 5 stars review

Not the Same

These were my go to towels, tried and true. The only towels I’ve bought for several years. These were awesome but I needed to freshen up so I bought all new ones. This last batch has been TRASH! They rip to shreds in the washer. I couldn’t believe so I actually bought MORE and they did the same thing! That’s it! No more! Quality has changed!

Helpful?7316U03O1B4213595663947
Oct 6, 2023
Reviewer name: jk26
1 out of 5 stars
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B4213595663947
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Jan 8, 2018
Reviewer name: J A
1 out of 5 stars
1 out of 5 stars review

Absolutely terrible towels!!

I purchased 4 towels (2 bath and 2 hand) in the blue Peacock color a few days ago. I laundered the towels before use, and after using the bath towel the first time, blue lint was everywhere.... on my skin, in my hair, on the sink, in the tub and on the bathroom floor. It was necessary for me to get back in the shower to wash off the abundance of lint that was all over me! So I laundered them again... now globs of blue lint are all over in my washer, dryer and on the towels. There are even places on these NEW towels that are unravelling at the seams. Putting them through another wash cycle made the lint problem worse. I contacted Sams Club customer service at the 888 number, and their help and remedy to me was, "return the towels to your local club." Gee, thanks for the help! Now I have a big mess to clean up because inferior quality towels were sold to me... I'm very disappointed with Sams Club over this situation!

Helpful?7316U03O1B4213595663947
Jan 17, 2026
Reviewer name: Ryan D
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing quality

Amazing quality and price

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Mar 6, 2023
Reviewer name: Christine
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Thick and Plush

Very nice...Wash twice before use to remove excess lint.

Helpful?7316U03O1B4213595663947
Jan 15, 2026
Reviewer name: Rhonda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fluffy & Lovely!

I bought Indigo - which I love - fluffy and lovely!

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Mar 23, 2026
Reviewer name: Michelle
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Ok

After wash still have the material stick to your body (fuzz)

Helpful?7316U03O1B4213595663947