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Customer reviews for iRobot Roomba 676 Wi-Fi Connected Robot Vacuum for
iRobot Roomba 676 Wi-Fi Connected Robot Vacuum
3.9 out of 5 stars
stars
344 ratings307 reviews
  1. 5 stars54% (187)
  2. 4 stars16% (56)
  3. 3 stars10% (36)
  4. 2 stars7% (24)
  5. 1 star12% (41)

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Showing 41-50 of 307 reviews
Aug 28, 2021
Reviewer name: Ex-beachboy
3 out of 5 stars
3 out of 5 stars review

Pros and cons

This sweeper works well in large unobstructed areas. It will clean for well over an hour, then return home to charge. But in a room filled with furniture, not so good. The one thing that REALLY annoys me is that it eats electric, speaker and computer wiring. It grabs wires and unplugs them, ever disconnected my computer's ethernet cable. And when it hits a black part of a rug's weave, it stops, thinking it's about to go down stairs. There also times when it attempts to slide under a cabinet, furniture, bed, etc. where the space is not as tall as the Roomba. It pushes until it gets stuck, then is not strong enough to withdraw itself. It then emits an error message. I'd say about half the time I use it, it doesn't come back to the charging station and I have to play "Find The Roomba" So annoying!

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
Dec 31, 2020
Reviewer name: Lupita
5 out of 5 stars
5 out of 5 stars review

Roomba 675

Received my Roomba 675 for Christmas 2020. I have wood floors and area rugs in all rooms. I have four dogs and the parakeets so my house is covered in dog fur, feathers and bird seed. I was vacuuming and dry mopping my floors up to three times a day. Betty cleans the house while I'm at work and I come home to clean floors. I wish I would have asked for her for Mother's Day. I will be purchasing one for my mothers house. I have recommended to my friends and family.

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
Jul 18, 2018
Reviewer name: Irene Castillo
5 out of 5 stars
5 out of 5 stars review

Amazing Vacuum.

[This review was collected as part of a promotion.] I am happy with IROBOT ROOMBA VACUUM 675 is super smart leaves my floors very clean aspires the dust and dirt to perfection for all the space I like their detention of objects is very useful and effective I value it better than other vacuum cleaners that I tried to buy it without I never thought I had heard it is my first time I use this brand and I am very satisfied I recommend it to all my friends and family because IROBOT ROOMBA VACUUM 675 is an excellent product.

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
Oct 12, 2020
Reviewer name: FRUSTRATED LADY
4 out of 5 stars
4 out of 5 stars review

I WOULD BUY AGAIN

I TRY TO USE HAZEL EVERYDAY, HOWEVER, MY BATTERY KEEPS GOING DEAD AND WONT CHARGE. I HAVE REPLACED THE BATTERY 3 TIMES AND REPLACED THE CHARGER 2 TIMES. ITS STILL TELLING ME TO PLEASE CHARGE ROOMBA. IM VERY FRUSTRATED. OTHERWISE I HAVE NO OTHER COMPLAINT SHE CLEANS GOOD AND EFFICENTLY, I HAVE TWO LARGE DOGS AND GRANDKIDS ARE HERE EVERYDAY

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
Feb 7, 2020
Reviewer name: None
1 out of 5 stars
1 out of 5 stars review

Would definitely NOT buy again!

Wish I had known does not work on area rug with black in pattern. Also, impossible to get help with this problem. Local repair shop advised Roomba Company had fix and to contact them. Called IRobot Roomba customer service. They were rude and informed me there is no fix. Only wanted to tell me what caused the problem, which I already knew. Definitely do not recommend.

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
Nov 13, 2020
Reviewer name: Si the skeptic
1 out of 5 stars
1 out of 5 stars review

Don't waste your money

I should've known when unboxing it to return it ASAP! One of the side brush arms was bent leaving it to clean with only 2 effective ones (result of poor packaging). In addition to a delivering a damaged product the vacuum will only dock if you place it directly in front of the dock - it will run out of battery life trying to get back .... Tech support wasn't effective, telling me it was the way it was designed (it worked while they remoted in but as soon as you run it without them ... epic FAIL!!!)

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
reply from IRobotPWR

Hi there! Thank for you taking the time to share your feedback with us. We can understand how you would expect your incredibly smart Roomba to work well in your home and we do too! We encourage you to reach out to our support team directly so we can talk more about these behaviors. We are very confident that with additional support, we can help turn this around. Please feel free to reach out to us directly at 1-877-855-8593. Sincerely, iRobot Customer Care

Sep 3, 2020
Reviewer name: BillB
5 out of 5 stars
5 out of 5 stars review

Absolutely love it!

I've had Robbie for over a year now. I bought him on a whim when I noticed him on the clearance rack of a local big box. Must have been an unopened return of an item they normally didn't sell at that branch. I'd been aware of these, but the price kept them kind of low on my priority list. Now I don't think I'll ever be without one. One person, no pets, one floor home with mostly carpet and tile floors. I have him set to run twice a week. I do have to remember to pick up anything that he might get tangled in, but that's actually OK. I have a couple of pieces of furniture that sit at just the right height that he occasionally gets wedged under and can't get out, but that's my only problem. I get that this model doesn't have the advanced features of the higher end ones, but I'm super satisfied for what I paid. That said, I will eventually trade up!

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
Dec 4, 2020
Reviewer name: Am disappointed
1 out of 5 stars
1 out of 5 stars review

I would not buy this!

Will clean when in open room. But who has the time to remove all the furniture so it can vacuum. Just got off phone with customer service, just demonstrated the fact that could not dock. It took 8 minutes to dock from six feet away after going the the opposite direction from the docking station.

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
reply from IRobotPWR

This does not sound like the docking behavior you should be seeing from your Roomba. When a Roomba 675 detects that it needs to return home to the Home Base it will begin searching for the signal the Home Base emits. While the Robot is searching for the signal it will continue to clean. The signal extends 6-8 feet from the base, once the Robot captures the signal it will begin the docking process. To help with docking we recommend placing the Home Base in a centralized location in the home where there is at least 4 feet of clear space in front and 18 inches on each side of the base. This will help your Roomba have an easier path to docking. If your Roomba is not able to dock from short range we would encourage you to continue working with our Customer Care team to obtain a resolution. We are dedicated to making sure that your Roomba works its best. To speak to someone who will be able to help you get to the root cause of your robot's behavior you can reach Customer care by phone at 877-855-8593. - iRobot Customer Care

May 11, 2020
Reviewer name: Stevo
1 out of 5 stars
1 out of 5 stars review

Not good

This will not cross the black border on two of our carpets. I've tried a few of the 'remedies' found on the Internet only to find they don't work. You would think during product testing this would have manifested itself. I live in a ranch style house and don't have any steps to fall down. The factory says they have no cure, why not a download or switch to deactivate the cliff sensor? I know some sixth grade kids that would have recognized this problem.

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044
reply from IRobotPWR

Hello Stevo, We read your review and understand that your Roomba being unable to access certain rugs would be inconvenient. In some environments a Roomba 675's cliff sensors can misinterpret Black or Dark carpeting or rugs as a drop off and present an error message. Adding light to the area during cleaning can help and depending on the pattern of the rug a Dual Mode Virtual Wall can help the Robot run without interruption. This does not happen in every environment or with every Dark surface, when it does the Robot cannot be forced to go over those spots and the sensors cannot be disabled. We are always working to improve and innovate and do have newer models where we have built in a new style of cliff sensor that is not prone to this behavior. Models like the i7 and s9 have this new cliff sensor and are better able to go over these darker surfaces. Additionally, these models include Imprint Smart Mapping capabilities that allow them to map a home/level and offer more thorough coverage. We are always here to offer support and advice on getting the best from your Roomba. If you have any questions, contact details for our Customer Care team can be found at the following link. https://homesupport.irobot.com/app/answers/detail/a_id/200 iRobot Customer Care.

Oct 27, 2019
Reviewer name: Mk Darla
3 out of 5 stars
3 out of 5 stars review

Great concept but it has to be babysat!

I don't normally leave reviews but iRobot sent an email. I love my Roomba but it's a chore to keep up with it. It's constantly getting stuck somewhere and I have to go find it. Or it gets hung up on a sock or a cord that I've missed putting up. Or it find the smallest pull in my card and makes a long one out of it. But my floors have not been cleaner. We live near a beach and before our daughter gave me this last Christmas, I was constantly trying to wipe the grit and sand off of my feet. Not any more. The Roomba does a good job as long as it keeps a charge. I'm on my second battery already and it's not a year old yet. The customer service department is really great. I've had to call several times to get help keeping this going and they are very patient.

Review from store.irobot.com
Helpful?1ANJQPKJYRR613595024044