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Sams Club
Sams Club
Customer reviews for Thomson Chest Freezer 5.0 cu. ft. for
Thomson Chest Freezer 5.0 cu. ft.
4.6 out of 5 stars
stars2,584 ratings1,153 reviews
  1. 5 stars78% (2,012)
  2. 4 stars12% (312)
  3. 3 stars3% (72)
  4. 2 stars2% (48)
  5. 1 star5% (140)

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Showing 491-500 of 1,153 reviews
Mar 26, 2018
Jo
1 out of 5 stars review

Verified Purchase

Product damaged

Product showed up damaged- huge pain to get a replacement and return damaged. Within the two weeks of waiting on replacement the larger freezer went on sale even cheaper than this one.

Helpful?7CQE20RTA3ON13594924081
Jul 22, 2020
Tracylsa
2 out of 5 stars review

Does not last

Great price for the size. But like another reviewer mentioned this freezer stopped cooling. Faulty compressor. For the cost to fix you may as well buy a new freezer. The loss is double when you add up how much lost in the value of the food.

Helpful?7CQE20RTA3ON13594924081
Oct 25, 2021
Thomson
3 out of 5 stars review

Not freezing

I have now purchased and exchanged freezer as it would not get cold. The second one is having the same problem. My freezer is in the basement and has never been placed on its side. The same issue with 2 freezers does not sound normal.

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello Thomson, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

May 14, 2023
llghd74
1 out of 5 stars review

DONT BUY

Bought and didn't have it two weeks and started leaking freon all over floor and food started going bad. Also very loud but Sams club was very responsive with correcting the issue . Might of been the way fed x handles it. I'm not sure

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello lighd74, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jun 8, 2020
rob
1 out of 5 stars review

Thomas freezer

I bought this 2days ago and when I just checked the freezer out it never worked so I had to throw out all my food, don't waste your money or time with this piece of junk.

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello rob, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 5.0 Cu.Ft. Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Dec 11, 2017
Hso300
3 out of 5 stars review

Verified Purchase

Light and compact

I am disappointed that rhe priducr came dented and damaged. We are currently makibg sure that it works properly since the corner and the bottom plate by the compressor is bent in. I need to contact customer service.

Helpful?7CQE20RTA3ON13594924081
Jul 27, 2022
Nita
1 out of 5 stars review

Stopped Working

I've had this freezer a little of 2 years and it has stopped working. All of my food has to be thrown away. Highly disappointed and do not recommend

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello Nita, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Dec 10, 2018
Pat
1 out of 5 stars review

I purchased this freezer Jan 2018 it when ou Dec 2018. The power and compressor light was on. I loss over $600.00 of meat crab meat shrimps, crabs,ribeye streaks back back ribs etc.

Helpful?7CQE20RTA3ON13594924081
Nov 24, 2018
cjmj
1 out of 5 stars review

died just over a year

died after 1 year of use, just after warranty expired. tons of food wasted, including our wedding cake we were saving for a special occasion. thanks sams for selling low quality.

Helpful?7CQE20RTA3ON13594924081
Jul 9, 2020
Dt
1 out of 5 stars review

Broke in less that 2 years

I bought this about two years ago and bought warranty it works fine at first but then just died I lost more than $300 in food and when I called the warranty they said that they can't do anything about it .

Helpful?7CQE20RTA3ON13594924081