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Customer reviews for Thomson Chest Freezer 5.0 cu. ft. for
Thomson Chest Freezer 5.0 cu. ft.
4.6 out of 5 stars
stars
2,584 ratings1,153 reviews
  1. 5 stars78% (2,012)
  2. 4 stars12% (312)
  3. 3 stars3% (72)
  4. 2 stars2% (48)
  5. 1 star5% (140)

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Showing 491-500 of 1,153 reviews
Feb 3, 2023
DC
1 out of 5 stars review

Stopped working out of nowhere

This freezer barely made it 1 year! Just long enough for the warranty to run out. Then it just stopped working. Ruined a whole freezer full of food! I will never buy this brand again and will warn anyone else against it!

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello DC, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jul 9, 2020
Dt
1 out of 5 stars review

Broke in less that 2 years

I bought this about two years ago and bought warranty it works fine at first but then just died I lost more than $300 in food and when I called the warranty they said that they can't do anything about it .

Helpful?7CQE20RTA3ON13594924081
Jun 8, 2020
rob
1 out of 5 stars review

Thomas freezer

I bought this 2days ago and when I just checked the freezer out it never worked so I had to throw out all my food, don't waste your money or time with this piece of junk.

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello rob, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 5.0 Cu.Ft. Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jan 25, 2022
Gia22
1 out of 5 stars review

Freezer was bought in mid Dec 2021 and as of this morning freezer is not freezing. Light is on but all my food had defrosted melted. Very disappointed.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello Gia22, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Mar 26, 2018
Jo
1 out of 5 stars review

Verified Purchase

Product damaged

Product showed up damaged- huge pain to get a replacement and return damaged. Within the two weeks of waiting on replacement the larger freezer went on sale even cheaper than this one.

Helpful?7CQE20RTA3ON13594924081
May 14, 2023
llghd74
1 out of 5 stars review

DONT BUY

Bought and didn't have it two weeks and started leaking freon all over floor and food started going bad. Also very loud but Sams club was very responsive with correcting the issue . Might of been the way fed x handles it. I'm not sure

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello lighd74, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Nov 24, 2018
cjmj
1 out of 5 stars review

died just over a year

died after 1 year of use, just after warranty expired. tons of food wasted, including our wedding cake we were saving for a special occasion. thanks sams for selling low quality.

Helpful?7CQE20RTA3ON13594924081
Dec 26, 2019
the goose
1 out of 5 stars review

cheap freezer

Broke already after 1 year. In process of make a claim through weak warranty. Also, when it did work, I would not freeze the top half of freezer. DO NOT BUY!!! I had a feeling this wouldn't last long.

Helpful?7CQE20RTA3ON13594924081
Jul 12, 2023
David
1 out of 5 stars review

Quit after 4 months

This freezer stopped working after about 4 months. The compressor ran non-stop. We had this inside and it was not on the lowest cooling setting. I have no idea what caused it to fail so quickly. Also the run light never worked.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello David, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Apr 4, 2021
khurram
1 out of 5 stars review

stopped working in 6 months

Stopped cooling after 6 months and started making water gurling sound. So painful to get warranty. Takes like 2 month for full process by Curtis international provider of this brand. Sams have no clue where to apply for its warranty

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello khurram, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.