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Customer reviews for Thomson Chest Freezer 5.0 cu. ft. for
Thomson Chest Freezer 5.0 cu. ft.
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4.6 out of 5 stars
stars
2,584 ratings1,153 reviews
  1. 5 stars78% (2,012)
  2. 4 stars12% (312)
  3. 3 stars3% (72)
  4. 2 stars2% (48)
  5. 1 star5% (140)

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Showing 491-500 of 1,153 reviews
Jul 9, 2020
Reviewer name: Dt
1 out of 5 stars
1 out of 5 stars review

Broke in less that 2 years

I bought this about two years ago and bought warranty it works fine at first but then just died I lost more than $300 in food and when I called the warranty they said that they can't do anything about it .

Helpful?7CQE20RTA3ON13594924081
Feb 3, 2023
Reviewer name: DC
1 out of 5 stars
1 out of 5 stars review

Stopped working out of nowhere

This freezer barely made it 1 year! Just long enough for the warranty to run out. Then it just stopped working. Ruined a whole freezer full of food! I will never buy this brand again and will warn anyone else against it!

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello DC, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jul 27, 2022
Reviewer name: Nita
1 out of 5 stars
1 out of 5 stars review

Stopped Working

I've had this freezer a little of 2 years and it has stopped working. All of my food has to be thrown away. Highly disappointed and do not recommend

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello Nita, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jan 25, 2022
Reviewer name: Gia22
1 out of 5 stars
1 out of 5 stars review

Freezer was bought in mid Dec 2021 and as of this morning freezer is not freezing. Light is on but all my food had defrosted melted. Very disappointed.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello Gia22, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Mar 26, 2018
Reviewer name: Jo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Product damaged

Product showed up damaged- huge pain to get a replacement and return damaged. Within the two weeks of waiting on replacement the larger freezer went on sale even cheaper than this one.

Helpful?7CQE20RTA3ON13594924081
May 14, 2023
Reviewer name: llghd74
1 out of 5 stars
1 out of 5 stars review

DONT BUY

Bought and didn't have it two weeks and started leaking freon all over floor and food started going bad. Also very loud but Sams club was very responsive with correcting the issue . Might of been the way fed x handles it. I'm not sure

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello lighd74, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Feb 2, 2023
Reviewer name: brycefan34
1 out of 5 stars
1 out of 5 stars review

Doesn't work

Purchased 2/1/23, came home the next day from work with it barely cold & the food we put in it thawed. Had to throw a couple hundred dollars worth of food in the trash

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello brycefan34, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jun 8, 2020
Reviewer name: rob
1 out of 5 stars
1 out of 5 stars review

Thomas freezer

I bought this 2days ago and when I just checked the freezer out it never worked so I had to throw out all my food, don't waste your money or time with this piece of junk.

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello rob, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 5.0 Cu.Ft. Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Oct 25, 2021
Reviewer name: Thomson
3 out of 5 stars
3 out of 5 stars review

Not freezing

I have now purchased and exchanged freezer as it would not get cold. The second one is having the same problem. My freezer is in the basement and has never been placed on its side. The same issue with 2 freezers does not sound normal.

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello Thomson, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Dec 11, 2017
Reviewer name: Hso300
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Light and compact

I am disappointed that rhe priducr came dented and damaged. We are currently makibg sure that it works properly since the corner and the bottom plate by the compressor is bent in. I need to contact customer service.

Helpful?7CQE20RTA3ON13594924081