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Customer reviews for Thomson Chest Freezer 5.0 cu. ft. for
Thomson Chest Freezer 5.0 cu. ft.
4.6 out of 5 stars
stars2,584 ratings1,153 reviews
  1. 5 stars78% (2,012)
  2. 4 stars12% (312)
  3. 3 stars3% (72)
  4. 2 stars2% (48)
  5. 1 star5% (140)

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Showing 1-10 of 1,153 reviews
Aug 23, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Great chest freezer!

I like it a lot. I'm so happy I found a chest freezer! There limited in the US. Just plug it in & set the temp to 5, the recommend temp. Its not real heavy. Make sure you measure your space; where you want place the freezer. The measurements are in the description.

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Feb 16, 2023
TD
5 out of 5 stars review

Verified Purchase

Highly Recommend

Love it! The temperature is always spot on it's setting with an easy to use dial control. The top opens smoothly and closes softly without slamming. It's compact and fits great in corners with limited space. Very deep and roomy with a shelf and convenient suspended organizer basket. The shorter height is perfect for kids to grab a quick snack. It seals excellent with no air escaping or leaking. It's very quiet so we placed it indoors. We were very impressed with how well it is designed and operates for such a great price. HIGHLY RECOMMEND!

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reply from Curtis International Ltd.

Hello TD, we are happy to hear you are enjoying your Thomson Chest Freezer.

Dec 7, 2017
Bill R
5 out of 5 stars review

Verified Purchase

Fed Ex man brought it into house at back door at my request. Once you cut the plastic straps the box lifts up. Just slide the the freezer into your location. Mine was delivered in perfect condition and works great. Wish I bought it years ago. Highly recommend.

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Jun 11, 2019
Terri
4 out of 5 stars review

Verified Purchase

Perfect for me

I've had this freezer for about a month. It's working great and is the perfect size for the overflow from my refrigerator freezer. I've never been able to buy all of the items I wanted in the past because of no space in the freezer. Now, I'm happy with this separate freezer. It's perfect for me, I live alone. More than one person will need a much bigger freezer.

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Sep 6, 2020
Anonymous
4 out of 5 stars review

Verified Purchase

Nice product but expect to see it's damaged.

I was glad Sam's had it and it was reasonably priced. I was very confused on picking it up at the store. I didn't know it was like ordering groceries and had to download the app while there. After bringing it home and unpacking I discovered it was damaged but I kept it because it wasn't worth going through the hassle of returning it. It works fine but has a damaged corner.

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Mar 18, 2018
Bodywasher
3 out of 5 stars review

Verified Purchase

Deep freezer

It does what is should do. Great for small families. Doesn't take up a lot of space. Not very tough material on the outside. First one i received was damaged all around. Sent it back and took forever to get another one. There was a little dent on the top of it. Just decided not to send the second one back. Just need to see how long this will last.

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Dec 18, 2017
IowaClass65
3 out of 5 stars review

Verified Purchase

Bad Gasket, nightmare return

The gasket is leaking air, causing an ice build up inside. Exchanging this for another has been an absolute nightmare. The shipping company will not accept a return without the original box, and Sam's club will not accept the return at the store. So I will have to wait for the replacement to be shipped, use that box and miss a day of work to wait for them to pick up the defective unit. In store purchases only for me going forward.

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Sep 23, 2020
Anonymous
2 out of 5 stars review

Verified Purchase

Nice little freezer, but damaged

This is a good, compact little chest freezer. It's tough, too. I noticed that a corner of the box was a bit roughed-up at the store, but it looked purely cosmetic. When we unpacked the freezer at home, I found that the corner of the freezer was heavily damaged as well. I took off the access panel off and checked for frayed wiring or damage to the wall of the freezer compartment or condenser system and found none, so I plugged the appliance in. (I would have returned it if we didn't live so far from Sam's Club.) It ran fine and has been cooling well. I would say that the metal used for the outside shell is unusually thin, and the framework that supports that shell, especially in the condenser compartment, is also less strong than some fork-lift operator realized. However, the machinery inside works great and the integrity of the freezer compartment itself is not damaged. My recommendation to other purchasers would be to open the box at the store in order to check the condition of the freezer inside before taking it home. If you take a roll of duct tape along, you might be able to reclose the box for the drive home. :)

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reply from Supplier Response

Hello, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Mar 7, 2018
Nancy
1 out of 5 stars review

Verified Purchase

Horrible experience

The first one did not get cold. The second one was delivered damaged. No one seems to be able to do anything about it. Very disappointed in Sam's for not wanting to make this right and acting as if it is up to me to figure out a way to return this product for the SECOND time!!

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Dec 3, 2017
DentedFreezer
1 out of 5 stars review

Verified Purchase

Dented

The freezer was delivered damaged. Customer service offered to replace, but said I was responsible to get it ready for shipping. The box was cut apart while unpacking, not to mention carried up 2 flights of stairs. I guess I'll keep the damaged item. Other stores would have offered a discount.

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