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Customer reviews for Thomson Chest Freezer 5.0 cu. ft. for
Thomson Chest Freezer 5.0 cu. ft.
4.6 out of 5 stars
stars
2,584 ratings1,153 reviews
  1. 5 stars78% (2,012)
  2. 4 stars12% (312)
  3. 3 stars3% (72)
  4. 2 stars2% (48)
  5. 1 star5% (140)

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Showing 301-310 of 1,153 reviews
Jun 26, 2023
Reviewer name: Shep754
1 out of 5 stars
1 out of 5 stars review

Quit working after a year

Ours died about a year after we had purchased it. We were out of the country when it happened and when we returned home the green light was still on so we didn't think anything about it. When I went to get something out of it, everything was ruined. We lost hundreds of dollars worth of food.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello Shep754, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

May 25, 2020
Reviewer name: thawed86
1 out of 5 stars
1 out of 5 stars review

Not Reliable

This item failed after two years of use. The green light is on, however the freezer no longer works. We realized this after a couple hot days and had to dispose of my wife's breastmilk produced over several months. Very frustrated and on the market for a reliable freezer. Save yourself this frustrating step.

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello thawed86, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 5.0 Cu.Ft Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jun 8, 2021
Reviewer name: marjorie
1 out of 5 stars
1 out of 5 stars review

smelly, rotten meat

It looked great initially but then when full of meat unexpectedly broke down. When I realized days later I had horrible smelly, bloody mess that was puke producing. I contacted Sam's who told me to contact manufacturer. I contacted manufacturer who told me to get a repairman. Uhhh. It's dead and smells like rotten meat. Really? I'll never buy from Sam's again.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello marjorie, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jun 29, 2023
Reviewer name: BobM
1 out of 5 stars
1 out of 5 stars review

Disappointing

The compressor is loud and runs almost continuously in my garage. After several days, it was moved inside believing the high temperature was responsible for the issue. There was no change . This unit was totally unacceptable and Sam's was prompt in refunding my funds.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello BobM, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Apr 8, 2019
Reviewer name: Danalogy
1 out of 5 stars
1 out of 5 stars review

Absolute Junk and Horrible Customer Service

This freezer is made by Igloo. I purchased mine for $99 less than 1 and 1/2 years ago. It stopped working but the lights were on giving no indication it had failed. I lost over $500 worth of food. Igloo's response? Sorry about your luck, the warranty is only for 1 year. I will never buy another Igloo/Thompson freezer again.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello Danalogy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

May 9, 2024
Reviewer name: suemac
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super little chest freezer

We purchased two of these for gifts for our kids. The freezer is small but made functional. We added two stacking cube totes inside to make organizing easier. The freezer is stated to be garage ready to with handle some temperature differences. It also has a lock out function to help maintain inside temp. This can be annoying, but actually a wise idea.

Helpful?7CQE20RTA3ON13594924081
Sep 21, 2020
Reviewer name: Hoodwinked
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Don't let the smaller size fool you.

I had originally wanted to purchase the 7 cu.ft. but is was always sold out so I decided to go with the 5 cu.ft. It's the perfect size for me as it turns out. It holds more than I imagined and the extra bonus for me is that it is on wheels. So far no complaints and our meat is really frozen solid.

Helpful?7CQE20RTA3ON13594924081
Jul 9, 2017
Reviewer name: Barb S
4 out of 5 stars
4 out of 5 stars review

Misleading information

Purchased 7/8/17 for our daughter, so not enough time to use yet. Price was great, size looks good for amount of extra freezer storage & pick up at Sam's Club was really convenient. It fit down the stairs with 2 women managing it, however once it was uncrated we discovered that there were no leveling feet on this 5.1 cu. ft. model although website description states they are included. A call to customer service agreed that there were no leveling feet on this model. A piece of cardboard from the box was cut & used to level the freezer.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello Barb S, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Sep 30, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Chest Freezer

Good Size and Price

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hi - we are glad you are enjoying your Thomson Chest Freezer.

Jul 25, 2017
Reviewer name: BeachBenz
5 out of 5 stars
5 out of 5 stars review

Good Value - Pays to Read Directions

Bought this last weekend and had to lay it on its side in my smaller SUV for transport. Followed directions in manual saying to stand it upright for 24 hrs before plugging it in. I did and it works great - cooled quickly and is VERY quiet. Good value - especially at discounted price.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hi Beach, we are pleased to hear you are enjoying your Thomson Chest Freezer. As you state, it's always wise to read the instructions before using a product.