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Customer reviews for Thomson Chest Freezer 5.0 cu. ft. for
Thomson Chest Freezer 5.0 cu. ft.
4.6 out of 5 stars
stars
2,584 ratings1,153 reviews
  1. 5 stars78% (2,012)
  2. 4 stars12% (312)
  3. 3 stars3% (72)
  4. 2 stars2% (48)
  5. 1 star5% (140)

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Showing 291-300 of 1,153 reviews
Aug 6, 2020
Fabian
5 out of 5 stars review

Verified Purchase

Great

Great

Helpful?7CQE20RTA3ON13594924081
Jul 18, 2018
Garygdj
1 out of 5 stars review

Do Not Buy

Ours lasted 8 months. Went down to the basement on Independence day and smelled something a bit off. All the food was thawed and not cold inside. Lost about $100 worth of food. Warranty, they said you have to remove the cord, remove all the labels, take a hammer and break the lights and switch on the front of the unit. Send the cord and labels to them along with email photos of the smashed switch. Then as a "Goodwill gesture" they will do the claim. But they are not responsible for lost contents and we have to cover the cost of shipping.

Helpful?7CQE20RTA3ON13594924081
Mar 21, 2018
lehrerayne
1 out of 5 stars review

Unit didn't last a year. Lost over $500 of food.

Bought this freezer April of 2017, it's now March 2018. I went to pull some meat out to cook this weekend and everything had thawed and was ruined. The machine didn't even make it a whole year. The "Power" lights were on so I didn't think anything of it until I opened the freezer, which was warm and smelled of rotting flesh. Must have been out for over a week... Sam's gave us a 7.1 cu ft as a replacement, but I don't trust it either. I definitely won't be filling it up like I did the last. The photo of the meat/food in the trash doesn't show just how much food we actually had to throw out. Needless to say we're frustrated, disappointed and NO, I would never recommend anyone to buy IGLOO freezers.

Helpful?7CQE20RTA3ON13594924081
Mar 15, 2021
JM
1 out of 5 stars review

DONT BOTHER

I was so excited and absolutely loved this freezer and filled it up with goodies. Purchased on January 21 2021 and it died on March 14,2021. EVERYTHING had to be thrown out. I called the company (under warranty) and have not heard back yet. Not Happy at all, not even 2 months old.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello JM, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 5.0 Cu. Ft. Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

May 23, 2023
Kstrass
1 out of 5 stars review

leaking/arrived damaged

Smelled horribly like gas when I plugged it in. Thought maybe it was a potent new appliance smell, but it would t get cold and we then realized it had a leak. Makes me wonder if it was damaged in the shipping process or a defect when it was made. Not very convenient to return.

Helpful?7CQE20RTA3ON13594924081
reply from Curtis International Ltd.

Hello Kstrass, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Dec 17, 2017
Lisa
1 out of 5 stars review

Verified Purchase

Bad experience

I had to return one of the freezers due to damage. I tried to reorder but would not let me reorder at the sale price. It was not my fault that I had to return due to damage. The other freezer had some damage as well but I kept it after trying to reorder a replacement for the first. It was a Christmas gift. I called about this December 8. I was told that I would get either a return call or an email. I have received neither. The damage was not due to shipment issues. Packaging was not damaged or visible until freezer was complete unwrapped.

Helpful?7CQE20RTA3ON13594924081
May 25, 2020
thawed86
1 out of 5 stars review

Not Reliable

This item failed after two years of use. The green light is on, however the freezer no longer works. We realized this after a couple hot days and had to dispose of my wife's breastmilk produced over several months. Very frustrated and on the market for a reliable freezer. Save yourself this frustrating step.

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hello thawed86, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 5.0 Cu.Ft Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Aug 13, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Helpful

Super!

Helpful?7CQE20RTA3ON13594924081
May 9, 2024
suemac
5 out of 5 stars review

Verified Purchase

Super little chest freezer

We purchased two of these for gifts for our kids. The freezer is small but made functional. We added two stacking cube totes inside to make organizing easier. The freezer is stated to be garage ready to with handle some temperature differences. It also has a lock out function to help maintain inside temp. This can be annoying, but actually a wise idea.

Helpful?7CQE20RTA3ON13594924081
Oct 28, 2020
Vnzq71
4 out of 5 stars review

Verified Purchase

Thomson

Like the frozen good

Helpful?7CQE20RTA3ON13594924081
reply from Supplier Response

Hi Vnzq71 - glad you are enjoying your new freezer.