Just had it delivered yesterday and got almost halfway thru the assembly today and hit a dead end due to missing parts. I am missing the gutter splices, 2 of them. I have this scattered all over my yard in the middle of assembly and not happy. I hired someone to help as well and can’t complete job. I called the number provided for missing parts and since it is the weekend they can’t get parts out until Monday hopefully

I completed this by myself. I used 6 lifetime picnic tables to build and slide around as I manueverd the pieces with ease. It toom me about 15 hours in total. It would have been nice to explain the tools added that were available for use.

20 x 10 Set up ready to use, love this product. All parts numbered and screws identified. Needed more people than two or three and took us two days to complete. Love the looks and value for my money.

I recently purchased the 10x20 Sarasota Pergola and I'm very happy with the product. Assembly wasn’t overly difficult, but the instructions need improvement. It's surprisingly easy to install a piece incorrectly, and if you do, it may require a lot of disassembly correct it. One key tip: install the crank mechanism when you start the louver installation, not at the end as the manual suggests. Trust me, doing it early will save you a major headache. Despite the issue I ran into, I was blown away by the customer service. The support team responded quickly and thoroughly—without question, the best customer service I’ve ever experienced with any purchase. Now that it's fully assembled, the pergola looks fantastic. Thanks to the great follow-up and support, I will absolutely recommend both the product and the company. Just please update the instructions to make the assembly process smoother!

I bought 2 of the 10x12 louvered pergolas for our back yard and finished assembly yesterday. 1. Everything was there and nothing was damaged. They included assembly tools! 2. The quality of the components was very good. The powder coating was excellent! 3. The instructions are thorough, in good English and easy to follow. 4. The build is possible with one person, but so much easier with 2. 5. The pergolas are sturdy after assembly, and I have no worries about wind damage. 6. I wanted stronger cement anchors than the ones supplied, so I used 3/8" wedge anchors. This is a very well-engineered kit! I was really impressed with the stainless hardware, thoughtfully written assembly instructions and overall quality of materials.

We absolutely love our Sarasota pergola! The sleek black steel design looks amazing in our backyard and really elevates the whole space. The adjustable louvers are a game-changer — whether it’s full sun, partial shade, or closing them up during a rain shower, we can control it with ease. It feels extremely sturdy, and we’ve already hosted family cookouts and gatherings under it with plenty of space. Assembly took some time but was very straightforward with clear instructions. If you want a modern, durable pergola that doubles as both shade and shelter, this one is worth every penny.

Love our new Pergola, it is very sturdy, Im impressed with how well it sheds water. Much better than expected!

Looks like something I would love to have. Can u combine two 10x18s by using middle supports from a 10x20? Would love to not have too many supports. Thx.

I bought 10x18 louvered pergola purposely to fit our deck. It looks great but the 18 foot length is probably a bit to long for the way it is made. It does dip in the middle of the gutter and the water flows out of the gutter onto the deck and now TV. I have tried to put shims under one side pillar to help the flow of water but the middle still leaks. How can I address this issue?

Completely Satisfied!