Broke down after less than two years, nothing but back pain. This was a replacement for the original Cloud TP that we had purchased in 2013, and we were talked into the Hybrid by our local salesman. Nope, never again. Within a year, there was a solid 8 inch crack leading all the way down to the coils, leading to many uncomfortable nights of sleep and lots of back pain. Stick with the regular memory foam.

I tried this mattress out in the store and the firmness felt perfect. For the first few weeks the firmness was great and it relieved pressure on my spine wonderfully. Then it started to soften more and more to the point where 2 months after buying, I sink all the way down to the springs like I'm on a cheap 20 year old spring mattress. Absolutely horrible. Do not buy.

My Tempur-Pedic mattress arrived this week - right on time, as promised. The entire experience was a good one. I decided to visit a Tempur-Pedic store (Bellevue, WA) since I wanted expert advice. When I called to see if they would be open at the time I wanted to come in, I spoke with Kirby. He greeted me as soon as I entered when I and carefully reviewed several types of mattresses with me. He asked what I thought were important questions: 1) did I have any issues that concerned me (I have a bad back!) 2) what type of surface would I be putting the mattress on 3) how high off the floor would the mattress sit Kirby then recommended the perfect mattress for me. He set up a delivery date and the mattress came right on time. And I even received a call the next day to see if everything was in order. It's nice to know I have a 90 day trial period, even though I don't expect I would ever return the mattress.

Just purchased our first Tempur-Pedic bed. Upon entering, every sales associate greeted us. Vince took us to four different mattresses, explaining all with expertise. I did not feel pressured, rather I felt like a guest whose needs were trying to be met with professionalism and accuracy. From there Vince showed us several pillow styles until we found the one that best matched our mattress selection. Finally, Vince turned into Al Buddy as he patiently helped me find a pair of slippers that were both cute and comfortable. Finally, the manager Paul helped with finalizing the transaction, both ensuring that everything was correct and that we were highly satisfied before leaving. I'm very excited to try our new bed but based on the store experience I feel confident we will sleep very well! As for customer service, Vince knocked it out of the park! Thank you for everything gentlemen.

4.5 4 stars because it's still a little firmer than I would like and sometimes a bit stiff and I wonder if I should have gotten the cloud. 5 stars because it has been a miracle worker for pain. I felt like I was never going to get a mattress that wouldn't make me hurt when I woke up in the morning. I fought buying a Tempurpedic because of the price, but it is so worth it for the pain relief. I was waking up at a 6 to 8 everyday, now I'm at most at a 2. It's amazing!

We are previous owners of the original Temper-Pedic, which was very warm. The cooling effect of this mattress is wonderful, especially as we are getting older. We also purchased an adjustable bed frame, which helps with comfort. The first few nights I was uncomfortable but I think it was due to being a new feeling. After the third night I have slept all night, with no backache when I wake up. I still need to find the best fitted sheets to work with the deep pockets and the mattress protector we purchased with the set, the fitteed sheet does not stay under the mattress on the sides.

Mattress is beyond firm. And I love a firm mattress. I was ready to exchange for diff mattress but the Salesman said it needs to be broken in (alot)! He recommended walking, kneeling on the mattress daily the 1st month to break in. It finally is more comfortable. Just not sure it's worth the $$.

[This review was collected as part of a promotion.] Excellent mattress. Great sleep. It's our second. Delivery is painless. Recommend getting a good quality mattress pad because cover of mattress is a bit slippery in feel and cheap pads slide around a bit.

I've owned my Adapt for a little less than 3 years. It is currently sitting on a support system rated to hold up under 500 pounds on each side. The mattress has gone nearly flat under weight in the mid section creating a lot of back pain for both my wife and I. We put in for a warranty claim and were turned down because we didn't have their base under it. The mattress was great while it lasted (a year before I started having issues and 2 and a half years for my wife), however, for the increased price of the mattress plus the support system required for it to not fall apart is too high in comparison to cheaper mattresses that are just as comfortable and last longer without the additional cost of a high tech support system.

I bought the Adapt Medium Hybrid hoping that it would be the perfect mattress; however, the mattress just doesn't provide me with enough pressure-relief for my shoulders and hips. I like the firmness of the top of the mattress, however, once you sink down into the mattress, it just becomes too firm. Also, once you put on the waterproof mattress protector, it loses some of its cooling properties.