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Sams Club
Sams Club
Customer ratings & reviews for
XL TOASTER OVEN
3.5 out of 5 stars
stars320 ratings257 reviews
  1. 5 stars44% (142)
  2. 4 stars15% (49)
  3. 3 stars8% (27)
  4. 2 stars8% (26)
  5. 1 star24% (76)
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Showing 41-50 of 257 reviews
Mar 20, 2016
R999997
1 out of 5 stars review

Did not work for long

After about a month the timer broke. It would not turn off so I had to plu/unplug every time I used it. I've had it less than a year and now the temperature control is broken, it appears to be stuck on highest heat setting or toast. The knob turns but does not change the temperature. I can no longer use it. The product was great while it worked.

Helpful?10Y6TGX686AJ13594719983
reply from Oster Brand Team

Thank you for bringing this to our attention. We want to get you back to enjoying your toaster oven! I encourage you to call us at 1-800-334-0759 so that we may assist you personally. For your convenience, we're available Monday-Friday, 9am-6pm Eastern.

Jan 5, 2019
Cookiepress
1 out of 5 stars review

garbage do not buy

30 minutes set to 475 and it didn't even get to 350 used the turbo and 10 minutes later didn't get to 400. I made a meatloaf yesterday set it at 350 left it in for an hour and a half on bake and it was raw on the inside. Got an oven thermometer today and got the above results. Bought this so I wouldn't have to use the big oven for small stuff so I wouldn't heat up the whole house in the summer. I have had other brands in the past that worked better

Review from oster
Helpful?10Y6TGX686AJ13594719983
reply from Consumer Care

Thank you for bringing this to our attention. That is definitely not the kind of experience that we want you to have. We would love the opportunity to restore your faith in Oster. Please call our customer care team at (800) 334-0759. For your convenience our customer care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

Jan 19, 2017
Nancy
1 out of 5 stars review

We bought this in December. It bakes ok but the toast and broil feature doesn't work. I have tried numerous times to use broil but it is almost like a warm feature, same with toast. My husband threw the box away and I can't find the receipt to return it to Sams Club

Helpful?10Y6TGX686AJ13594719983
reply from Oster Brand Team

We will definitely look into this further for you. Call us at (800) 334-0759, and we will get you back to broiling as soon as possible. Thanks!

Feb 1, 2015
Victoria
5 out of 5 stars review

Extra large is true, better than expected

I was happy when I finally received my oven in the mail but was taken back by the size. I was afraid I wouldn't find a good place for it but it just happens to fit nicely in the unused corner of my kitchen. I have never owned a counter top oven before but the first thing I made was a hit ham and cheese sandwich, a item I usually use the microwave to make. In the microwave the cheese never melts in the middle and something is always too hot in one place, burnt and then randomly cold. I LOVED THIS SO MUCH! It melted all the cheese evenly over the meat while heating the meat and then heated up my french bread to a nice crisp. Since my first go round I've made cookies, frozen pizzas, cheesy bacon fries. I don't think I've used my actual oven in weeks! This heats up to the right temp in half the time my regular oven does. *I received this product as a sample

Review from oster
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Dec 18, 2015
OO20
3 out of 5 stars review

Mixed Opinion

[This review was collected as part of a promotion.] I bought this on Black Friday 2015 and was excited and hopeful to put it to work. Having read the reviews of people who actually bought the oven, (unlike those who received it free to review and gave it 5 stars) with some not so encouraging reviews about it, I thought I'd give it a shot. First of, I checked the accuracy of the temperature and saw it was, until you put food in it and it drops steeply, thereby throwing your cooking time and temperature out of wack. I wasn't discouraged as I baked chocolate chip cookies twice after that and they came out nice. Toasting bread also worked for me, even though I read what someone said about uneven toasting outcome. I didn't let that deter me. Now, today, after macerating my cranberries and raisins in wine for three days, I was ready to make my cranberry pumpkin bread and got a rude shock. This is something I have done time and time again in a regular oven without any issues. I placed the bread pans on the top rack, setting the timer to 50 min at 350 F, came back after 30 min and the top was burnt on all three. The inside was still raw!!! So, I'm not happy and here I was, thinking I'd cook the turkey for Christmas in this!? There must be something wrong with the design like someone previously said. Very disappointed.

Review from oster
Helpful?10Y6TGX686AJ13594719983
reply from Customer Service

I am sorry to hear of your experience with your TSSTTVXXLL toaster oven. I want to do what I can to make things right once again. Give us a call at (800) 334-0759, and let's get you back to baking without any difficulty. Thanks!

Feb 2, 2015
Ddevore
4 out of 5 stars review

Stylish design

Oster review The first thing I noticed about this countertop oven was the size, it's large, which for my family is a plus. We have a conventional oven that isn't reliable; so we have relied on toaster ovens for a long time. We eat at home/cook at home almost everyday, and use this frequently. So far it is performing amazingly. This oven has worked great for baking breads, muffins, pasta, roasting chicken, broiling fish and even baking a 16" pizza. We were thrilled to be able to do take and bake pizza again! The one thing we noticed was the crust doesn't seem to get as crispy as what we like, but we like it to be extremely crispy so it might be something that most others are fine with. I made roast chicken split breasts and it cooked them perfectly, even got the skin to be golden and crispy. I used broil for the fish and to quickly melt cheese. I tried the turbo setting on the quick bread, which is the recommendation, it worked great. It does seem to bake faster and more evenly. In other toaster oven styles we have had I always had to tent baked goods with foil during a portion of the baking process to avoid the top scorching before it was done. That wasn't necessary this time, seemed much more like a normal oven. The timer knob does make a ticking sound, reminds me of a basic kitchen timer, at first it really bothered me. However, I actually don't notice it like I thought I was going to, and you can set the timer to the 'stay on' position it doesn't tick at all; so if the sound bothers you there is an option. The pan that comes with the oven is a nice size, but the bottom has ridges. I have no problems using my pyrex glass dishes in it or using metal pans. I have had problems with other countertop ovens or toaster ovens being more difficult to cook in glass, but I have had no problems. I do usually cook a bit longer when using glass dishes, but that is with any oven in my experience that metal and glass dishes require some adjustments. It is also quite nice having two racks to use. I like the styling of the oven. The stainless steel looks nice and is fairly easy to keep clean, the glass door allows for easy viewing so you don't have to keep opening the door and dropping the temperature, and I like having the three dial knobs. We are quite happy with our new oven! * disclaimer I did receive an oven as a sample to test and review.

Review from oster
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Nov 19, 2018
LauraJar
1 out of 5 stars review

Never worked right

We bought this in December of last year. It never heated evenly, always burnt the back ones. Then it slowly heated up. Slow as in 45 min to get to 350 degrees. Once it got hot, it got super hot, you'll lose a finger grabbing for the door! Finally it just quit. Made very cheap. No insulation, very disappointed!

Review from oster
Helpful?10Y6TGX686AJ13594719983
reply from Consumer Care

Oh no! That is definitely not the kind of experience that we want you to have. We would love the opportunity to restore your faith in Oster. Please call our customer care team at (800) 334-0759. For your convenience our customer care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

Feb 2, 2015
Maggie
4 out of 5 stars review

A time and energy saver!

I have been using this Oven for a month. Size does matter when we make large pizzas, bread etc., and it scores well. It preheats and cools off a lot quicker than my regular oven. It cooks all food (Pizza, Cake, Casserole, Cookies, Brownies, Bread, Lasagna) quickly and browns evenly. All came out very well compared to my regular oven. I stopped using my regular Oven after I started using this oven. I would have given 5 stars if it had digital controls to keep things simple for everyone instead of the dial settings. DISCLAIMER: I received this product as a sample to review.

Review from oster
Helpful?10Y6TGX686AJ13594719983
Feb 3, 2015
Kinga33
4 out of 5 stars review

Awesome oven!

I have been using this product almost everyday for a month now. It's a wonderful time and energy saver. I have pretty much stopped using my regular oven after I started using this oven. Pros: It preheats and cools off pretty quick, easy to clean. It cooks everything from pizza to brownies. Cons: It's very large so you will need a lot of counter space. The plug is very short so you might need an extension cord. Overall I would definitely recommend this product! DISCLAIMER: I have received this product as a sample to review.

Review from oster
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Dec 6, 2017
Jourdan
1 out of 5 stars review

Slowly failing

I bought this oven in 02/2017 and it is now slowly failing. Was working great until the ticker timer stopped working properly and now the oven will not shut off unless unplugged. The timer bell has also failed so I can no longer use the oven properly. It is still under 1 year warranty and I also purchased an extended warranty of 3 years when I purchased it. The extended warranty folks referred me to the Manufacturer and all I got was an automated run around.

Review from oster
Helpful?10Y6TGX686AJ13594719983
reply from Customer Service

We're sorry to hear that you have had trouble reaching us by phone due to the holiday season. We would love the opportunity to restore your faith in Oster. Please give our customer care team a call at 1-800-334-0759. We are standing by for you 9:00 AM - 6:00 PM, EST, Monday through Friday. Talk soon!