For starters, everything comes out of this dryer slightly damp. You cannot use the sensor or normal load to get anything thoroughly dry. I've tested it with normal size loads small loads and oversized loads. Every single one comes out slightly damp. Yes my vent is clean and the dryer duct is thoroughly pumping outside. I even ran a blockage check and it came back that everything was good. This happened the very first load it ever dried and everyone since then. The other big complaint is how easy it is to scratch the surface of the dryer. I have a cardboard box of [redacted] dryer sheets that sits on top of the dryer. That cardboard box has scratched the metal surface quite thoroughly. What cheap paint did Samsung use to allow cardboard to scratch it? I would also like to point out that I find it odd that this dryer is called a top loader when clearly it loads in the front. I attached a picture directly from their website to show what I mean. I also noticed a large majority of depositive reviews are "incentive reviews" take a note that mine is not. And then most of the negative ones are not.

[This review was collected as part of a promotion.] I love my dryer! The steam feature is my favorite!!!! My other washer and dryer was also Samsung, 0 issues with those also they're 8 years old but due to moving I had to sale them, how ever this lead me to buy the pet care washer and dryer wow totally amazing super happy with this purchase!!!

[This review was collected as part of a promotion.] Beautiful machine, first time i ever used it i feel to my knees and sobbed due to the amazing performance and show it put on for me... if i would ever recommend a dryer to anyone, it would be this one😢❤️‍🩹

[This review was collected as part of a promotion.] Large capacity, can handle large blankets. Really like the fact that to water for steam drying is hooked up to the water supply. No need to fill reservoir anymore. Just getting to know how it will perform over time.Pet care setting did make dog blanket smell fresh. Not sure how that works exactly right now.

[This review was collected as part of a promotion.] I never had a washer and dryer this big before and with so many features! I love it.. I can do laundry in a fast time now!! The design is great! I love the color! I really like all the stuff the dryer does steam do t have to iron clothes!!

[This review was collected as part of a promotion.] Given the size, capacity is perfect if not too much (in a good way) to dry clothes. I love the navy blue color design. So many features on the dryer and have only used normal and quick dry. Quick dry still needs improvement though it may possibly be user error? Items weren't fully dry, which I was aware from other user reviews. Overall - so far so good. Technology hasn't been tapped in yet.

[This review was collected as part of a promotion.] This dryer dries our cloths in half the time of our old dryer which saves money. Love the pet feature as we have a cat and a dog. The cat leaves hair everywhere. Haven't tried the steam yet but should come in handy. The size is great since my wife washes our King size comforter so now she can get it dry easier.

[This review was collected as part of a promotion.] Just have been using for a few weeks, have to download and print manual to learn all the settings. Wish manual was included. Some heavy items aren't completely dry, so need to see the instructions.

[This review was collected as part of a promotion.] Dried clothes and large loads of towels very well. I have the matching washer that can wash tons of towels in one load so I was concerned I might have to do multiple dryer cycles. Wrong! It may run a little longer, but with the dryness censor, I get all those towels dry in one try! That makes me very happy!

[This review was collected as part of a promotion.] We love our new Samsung washer and dryer. After comparing and researching the best fit for our family. We found it with the Samsung Pet care appliances. We used to have so much trouble with how much pet hair was staying in our clothes after washing and drying them. With these appliances, we do not have that problem anymore. They work great. They do not make any noise. You do not even hear them when they are on. I love that I can control them from my Samsung phone. These appliances are XL, which is great for our big family. Both washer and dryer have some great features. There's so much that you can do with these appliances, that you probably do not have to take your clothes to the cleaners anymore. I've always had Samsung appliances and I love them. We are so in love with our new appliances. The navy blue color is beautiful. Thank you, Samsung.