I bought a month ago. Spent three days putting the sealant and stain on every square inch of cedar wood. Had two guys put together with me assisting on lifting sections. Took about 20 hrs to put completely up. Went together great and looks awesome and very solid. Only thing I did was buy my own concrete bolts. I used 1/2 bolts . It never going anywhere.

Purchased this item on13 May 2023 and it was delivered on 24 May 2023. I purchased assembled for $500.00 thinking it would save me time finding someone to assemble it. I was wrong because the company Sam's Club uses for assembly is GoConfigure and they scheduled assembly on 4 different dates for a 4 hour block each time. They didn't show up or call for any of them, 16 hours waiting wasted. The 5th time they scheduled the assembly (1 Jul 2023) one person showed up to do it by himself. It is impossible to assemble by one person. I ended up helping him since I wanted to get it completed. Sam's Club did give me a refund for the assemble but I don't want anyone else to go thru the problems I had. The low rating is for GoConfigure would give them 1 star if I could, not the gazebo because I really like the gazebo that I would give 5 stars. I will never do anything with GoCongure ever again because they gave me incorrect information from the begining and wasted a lot of my time.

To complete my family's backyard transformation, we wanted to include a gazebo over our hot tub. After researching many different gazebo kits, we decided to team up with Backyard Discovery. We live in Northeast Ohio and get variety of weather. We were sold on this gazebo as it is PRO-TECT certified to withstand winds up to 100 MPH and 3,500 pounds of snow! Additionally, it came with a 5-year warranty and a power port so we could plug in our decorative lighting and eventually a small outdoor T.V. The Gazebo arrive quickly and well packaged. Assembly took us about 2 days, and we had 3 adults working on the project. The parts were well labeled, and the instructions were amazing!! Backyard Discovery not only provides normal paper instructions but, they utilize the BILT App which gives you 3D instructions as well as reads them aloud. The App also gives tips, tricks, and cautions during assembly. This was my first time using the BILT App and I am impressed. The assembled gazebo is very sturdy and is simply beautiful. Thank you, Back Yard Discovery, for providing the perfect final addition to complete our backyard paradise!!

Please do not order this product for delivery, especially for shipping. I was given a delivery date of Thursday, 4/30. I waited all day and called for support after 6 pm. what a joke, they. sure took my $ fast. I've never been this disappointed before, and I'm 55. "Oh, I'm sorry, Mr Lambert, this is a large order delivery, no tracking info, shows out for delivery, phone agent says in a processing facility, this is ridiculous, they'll probably drop it tomorrow in the rain, I've been waiting almost a month. just beware to buyer.

I can't say enough good thing about this product!! I searched a long time for something that was going to the size I wanted and withstand possible wind conditions. I had this built in September 2025 and this past winter we experienced lots of heavy wind conditions and zero concerns especially because my area building code requires 3ft footers so it definitely wasn't going anywhere!!! The only complaint from my contractor was the way it was packaged having to unbox everything and find all the parts. We had electric installed including a ceiling fan and the power port if excellent to be able to plug in additional items needed. Can't wait to get out this spring!

I bought this because living in the Pacific Northwest it rains (a lot!) and I wanted an outdoor kitchen that wasn’t weather dependent. I’m really happy with how this turned out! The instructions were easy to follow and I put this together by myself in a weekend. The hardware was all good quality and there were plenty of extras, even though I didn’t need any, and I love that is made from real cedar. It seems durable and I think it’ll last me a long time! And it saved me thousands over my first plan of building my own shelter from cedar. This was a much better decision.

We absolutely love our 14x12 Arcadia gazebo. My husband and I set this up by ourselves. The instructions were impeccable. Although, you do need to have advanced DIY skills in order to tackle we took our time and were able to do it. Every detail was perfectly outlined. The kit itself was extremely high quality. The end product is beautiful and sturdy. We couldn't be happier with it!

Assembly was at least a 3 person job over the course of a couple days. Helpful to put up temporary supports during connecting the walls together. We got the gutter and mosquito net also. This has been a wonderful addition to help shade our sunny concrete patio. Now we get to enjoy! The only issue we had was with the mosquito netting. They give 3/4” screws to attach the track which are too short to get aligned even with a longer bit. Highly recommend a magnetic bit or little fingers to get those rails up. It was by far the most fiddly part of the job.

I recently purchased the 14x12 Arcadia Gazebo and couldn't be happier—it's not only beautiful but incredibly sturdy and well-built. At 67, I assembled it myself with just a couple of simple braces I made, which speaks to how user-friendly it is. I was so impressed that I bought the 12x9.5 Arcadia to expand my patio setup. For anyone in the Midwest, especially Ohio, this is the perfect solution. The wind rating and snow load are exactly what we need for our harsh winters. I compared it to the options at my local big box stores, but they couldn't match the strength and specifications required for our climate. Backyard Discovery delivered exactly what I needed—highly recommend!

First they delivered it to our front driveway and did not let us know they were there. They blocked our car in the garage and we had to completely unload the boxes because they are too heavy for two people to move. The instructions are mostly pictures with little explanation and do not tell you what order to put some peices together. We discovered we were missing 2 pieces and when we contacted Backyard they said they would ship it out the next business day. 3 days later and it still has not shipped. We wanted to finish it over Memorial weekend but that didnt work because of missing parts. Also you will need at least 3 people to lift the roof up. 4 would be better. Finally I installed our gazebo on a patio that is sloped to drain water as most are. It would be nice if you could purchase extra plastic feet to allow the the gazebo to to be level. I had to fab a 1-1/2 inch cedar extension.