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Customer reviews for Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box for
Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box

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Showing 471-480 of 5,032 reviews
Feb 5, 2026
GUY
1 out of 5 stars review

No more quality control.

I used to like Kleenex, the soft and gentle tissues but quality control is no longer existent. The tissues are not cut in any of the boxes and come out as one long tissue which is frustrating because you have to tear them.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Jan 11, 2026
RHONDA
1 out of 5 stars review

Plastic holder does not stay attached!!

I have always bought Kleenex but the last couple times the clear plastic tissue holder comes off and you have to dig for the Kleenex's now!!

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Nov 17, 2025
DMN1970
3 out of 5 stars review

Box designs are too bright and busy

Kleenex is my preferred brand of tissue. However, I have recently switched to another brand based on the box design and garish gaudy colors. Please consider more basic designs and colors that do not clash with decorating.

Review from kleenex.com
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Jul 20, 2025
Joyce
1 out of 5 stars review

Ridiculously thin

These are as close to worthless as tissues get.i usually buy members mark but my club cant even keep its own products in stock. Kleenex was a total waste of money. Should have bought dollar general brand - better quality

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We’re glad you reached out! Quality is very important to us, so please know this isn't something we'd expect to hear. We want you to have a great experience with our tissues, so please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can gather more details and try to help!

Oct 28, 2022
Nick8976
1 out of 5 stars review

Brown Substance

I noticed the boxes of Kleenex had some kind of brown substance on them that could easily be wiped off. I didn't know if the substance was dirt, mold or something else so, I threw them away.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Thanks for giving our facial tissues a try. We're sad to hear this though, because we always want you to be happy with them. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can learn more and try to help. Thank you.

Dec 11, 2022
Lkucera
1 out of 5 stars review

Verified Purchase

This is the square CUBE box

Deceiving picture... it looks like it's the cube box but is actually the big rectangular box. Need to pay close attention to the picture ON the box and NOT the picture that is displayed.

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Jan 14, 2026
JAYMIE
2 out of 5 stars review

Too thin

I've been using these for some time now. When I purchased they were not good, they were very thin and useless, unless you took two tissues at a time. So disappointed in Kleenex.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.

Dec 9, 2025
anonymous
1 out of 5 stars review

what is happening?!

Every single one of these boxes has plastic that isn't attached, resulting in each tissue getting stuck when you're trying to pull it out. I've resorted to taping the corners to prevent this from happening. won't be buying these again!

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Hi there, thanks for leaving your review. Your experience with our tissues is important to us, and we'd like to learn more and see how we can help. When you have a moment, please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST). We hope to speak with you soon!

Jun 20, 2025
MikeO
1 out of 5 stars review

These are so bad!!

I legit don't think people know what good quality tissues are, these are not it!! Not sure if the batch I received is defective but these act as if they are single ply tissues!!! They must be cutting corners or something because all of a sudden they're acting super thin and when you blow your nose you can feel the wetness now from the other side!! These tissues are as bad as bad as the ones you find in cheap hotels or in auto shop bathrooms!!! Like seriously the Sam's Club brand are better than these.. What's crazy is I purchased these before in the past, Kleenex is taking two steps back in quality for some reason!!

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Thank you for taking the time to leave your feedback. We strive to provide you with a quality tissue, you can rely on. We'd like to hear more about your experience and see how we can help. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST). We hope to speak with you soon!

Jun 5, 2025
Lynn Doughty
2 out of 5 stars review

Too thin. Too small, poorly designed box. Not what

I have used Kleenex for 70 years.  It is now smaller and even though it says 2 ply it is now too thin to absorb a single emptying of one side of my nostrils.  It also appears to be less wide than the original.  2 plates too thin to function correctly anymore.  Also perforations on top of box terrible to open.  Plastic  slot is poorly attached, and difficult to get started frequently torn off because of poor perforation of removable part.

Review from kleenex.com
Helpful?2DZOLPW0UJ5413593313344
reply from social media team

We're sad to hear about this, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/64274Ec4v. When you have a chance so that we can learn more and try to help. Thank you.