We're disappointed to hear this, and can assure you it's not what we'd expect. Please know we take extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence, and we want to try to help. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can learn more. Thank you.