Hi Kando, we appreciate you reaching out about your experience. Quality is important to us, and this is not something we'd expect. We'd like the opportunity to learn more and see how we can help. When you have a chance, please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST). We look forward to speaking with you!

Hi there. We understand that the new designs may not be everyone's cup of tea. We value your feedback and will take it into account for future updates. Thank you.

We're disappointed to hear about this, and can assure you it's not what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

We're disappointed to hear about this, and can assure you it's not what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Hi Christina. This certainly isn't what we'd expect, and we take concerns like this very seriously. Our team would like to speak with you directly about this, so please give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance. Thanks, and we look forward to connecting with you soon.