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Customer reviews for Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box for
Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box

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Jun 19, 2024
TAP
3 out of 5 stars review

Quality control issue

The kleenex tissues themselves are fine, but it is very hard to get just one tissue at a time. If you're holding a toddler with a running nose and you only have one hand you can easlily wind up with 4 or 5 tissues instead of one. Often, you will need both hands to break the string of tissues that try to come out of the box. They need to pick up on their quality control. I will not buy these again.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Thanks you for sharing your experience. Quality is important to us, and we'd like to learn more and try to help. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance. Thank you.

Jun 25, 2024
Gee
2 out of 5 stars review

KLEENES FACIAL TISSUES

I HAVE BOUGHT kLEENEX FOR WELL OVER 50 YEARS. i AM VERY DISAPPOINTED.THE PACKAGING IS TERRIBLE.THE PLASTIC THAT IS USED IS TERRIBLE. IT TURNS LOOSE ON THE FIRST PULL .iT IS CONSISTENT WITHJ ALL OF THE BOXES IN THE PACK.. NEEDLESS TO SAY I WILL BUY A DIFFERENT BRAND NEXT TIME

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reply from KleenexExpert

We're sad to hear this, because we always want to provide you with a quality product. When you have a chance, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST), so we can see how we can help. We hope to speak with you soon!

Mar 19, 2025
dan3367
3 out of 5 stars review

tissues were not seperated when you removed one..

The problem with the tissues i had when you pulled a tissue out of the box,, they all came out like toilet paper,,I had to use one hand to pull out a amount of a tissue. then use my other hand to tear the tissue apart or off. A real pain mainly when you only had one hand free to remove a tissue.. I bought a pack of 12.. and all the boxes were the same weay..

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, and can assure you it's not what we'd expect. Quality is important to us, so we'd like to speak with you personally about what happened and try to help. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more. Thank you.

Feb 20, 2024
SusanMH
1 out of 5 stars review

Very low quality

These KleenexTrustd Care Tissues are the worst I've ever used. Usually I choose Kleenex as my preferred brand but these are well below Klennex quality. They are very thin and the sheets do not easily separate from each other, which makes it very hard to use. I am very disappointed.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because quality is very important to us. Quality is very important to us, and we can assure you this isn't what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.

Jan 20, 2024
Guy with sore red nose
1 out of 5 stars review

Terrible product from the "Kleenex" brand.

Very thin, and as soft as 400 grit sandpaper. The plastic opening on the box that is supposed to keep the next piece of sandpaper readily available has come off on the two boxes I've opened. Members Mark is far more superior. I'd give 0 stars if possible.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We always want you to have a great experience with our facial tissues, so we're sad to hear this. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Apr 23, 2024
Birdie
2 out of 5 stars review

These new ones are BAD

I have been loyal to Kleenex for almost 30 years. I will not buy Kleenex again until they straighten out the problem with the new ones. These particular boxes are terrible. They don't break apart so you get three or four tissues almost every go. Also, the layers separate. It's a very strange combination. I'm very close to just throwing out the package I have. Please fix this so I can have my Kleenex back! Until then, I'll be buying Member's Mark.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We appreciate your loyalty, Birdie, so we're sad to hear about what happened. Quality is very important to us, and this isn't what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Feb 5, 2024
theycallmedeb
1 out of 5 stars review

CHEMICAL SMELL DO NOT BUY!

I have purchased four different twelve packs in the last month and return every 12 pack due to a horrible smell!! Every purchase that I made, the tissues had a chemical smell almost like a machine oil. I have never in my life had this issue with the Kleenex brand. These have a new art pattern on the box and I will not make another purchase until the art on the box changes. Maybe then they will be a new lot # of Kleenex and hopefully wont smell so bad. I am literally scared to use them.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're disappointed to hear this, and can assure you it's not what we'd expect. Quality is important to us, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Feb 3, 2023
sww
1 out of 5 stars review

Verified Purchase

Kleenex

The Kleenex arrived out of a packaged box and most of the Kleenex boxes were bent.

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Nov 13, 2023
Chris B
5 out of 5 stars review

Verified Purchase

Soft and qty

Box size has not changed in years, awesome

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Mar 22, 2025
tfskms
5 out of 5 stars review

Verified Purchase

So soft

The best soft tissue available.

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