Courtney, we are committed to enhancing the performance of your dryer. Let&#39;s get this taken care of. <br /><br />We suggest referring to the resources listed below to address the noise issue in your dryer. Please click the hyperlinks and watch the instructional video for tips.<br /><br />Samsung dryer is noisy (Please choose the best that describes the sound that you are gearing):<br />https://www.samsung.com/us/support/troubleshooting/TSG01000979/<br /><br />Should you ever need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Please provide us with this reference number, 1149428897, to help our team pull up your information when you message us.<br /><br />Have a great day.<br /><br />-John

Hi MikeM, I can't imagine the inconvenience this has caused you. We are here to help. Here is a link to help you with the dryer. Please follow the steps and click the hyperlinks for further assistance. Clothes are not dry after using Samsung dryer. https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147567784 to help our team pull up your information. Have a great day. ^Aloe

Hello RobWade, We understand that having an appliance without an internal light can be disappointing. If you need further assistance with the unit, you may contact our Support Team via the link below to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica