Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hey there. We would like to help you get some answers on why your door is not catching the lock. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll be ready to lock in and get you back to your laundry day. ^ Diego

We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi, thanks for taking the time to post your review for your 4.5 cu. ft. Ultra Large Capacity Smart Front Load Washer. Enjoy the TurboWash™ feature which features 5 powerful jets to spray your clothes from multiple angles for a complete clean in less time! Should you need support, we're available on social media for your convenience. Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. Feel free to direct message us on Twitter or private message us on Facebook for support. We're here to assist you! ^Chris

Hi, there. Thank you for taking a moment to tell us how much you’re enjoying your LG Washer (WM4000HBA) model. It’s great hearing that the sleek design, fast cycles, and efficient cleaning performance are all delivering that “30th‑century” feel for you. This model’s AI‑powered wash technology and high‑spin speed are built to get clothes thoroughly cleaned while reducing excess moisture, so it’s wonderful knowing your loads come out fresh and ready for the dryer. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy